• Contact Center Knowledge…

    ASM Research, An Accenture Federal Services Company (Santa Fe, NM)
    …of English grammar. + Excellent editing skills. + Demonstrated in-depth knowledge of Microsoft Office Products (Word, Excel, Visio, PowerPoint) and Adobe ... of equal employment. Physical Requirements The physical requirements described in " Knowledge , Skills and Abilities" above are representative of those which must… more
    ASM Research, An Accenture Federal Services Company (07/15/25)
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  • Contact Center Operations…

    General Dynamics Information Technology (Albuquerque, NM)
    …Management **Experience:** 6 + years of related experience **Job Description:** As a Contact Center Operations Manager with GDIT, you will actively ... contacts per year. + Expertise in contact center performance measures, customer relationship management, knowledge ...operating procedures, and conflict resolution and CSR training. + Knowledge of contact center technologies,… more
    General Dynamics Information Technology (07/23/25)
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  • Program Sr. Manager - Contact…

    General Dynamics Information Technology (Albuquerque, NM)
    …approximately 1M contacts per year + Expertise in contact center performance measures, customer relationship management, knowledge management, workforce ... **Public Trust/Other Required:** Other **Job Family:** Program Management **Skills:** Contact Center Operations, Contact Centre Technology,Federal Contract… more
    General Dynamics Information Technology (07/22/25)
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  • Contact Center Quality Assurance…

    Mass Markets (Mesilla, NM)
    …(preferred). + 3+ years of experience in a QA leadership role within a BPO or contact center . + Strong knowledge of QA methodologies, tools, and contact ... We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO... to lead the QA function in our BPO contact center . You will be responsible for… more
    Mass Markets (06/04/25)
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  • Call Center Contact Tracing…

    Mass Markets (Mesilla, NM)
    …as a trusted partner in the industry. We are looking for experienced call center contact tracing supervisors to support commercial and public sector clients. ... to report to work at one of our physical contact center locations. To be considered for...A Customer Service Supervisor works closely with the Operations Manager , ensuring the overall adherence to corporate policies and… more
    Mass Markets (05/10/25)
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  • Call Center Client Account Manager I

    Mass Markets (Las Cruces, NM)
    …service delivery. This is a senior-level position requiring experience in account management of contact center clients. Experience in both contact center ... in the industry. Looking to add an experienced Call Center Client Account Manager I to support...inside sales, back-office, chat, or administrative support in a contact center environment + State or Federal… more
    Mass Markets (05/15/25)
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  • Call Center Customer Service Manager

    Mass Markets (Mesilla, NM)
    …This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses, ... We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more
    Mass Markets (07/10/25)
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  • Call Center Operations Manager

    Mass Markets (Las Cruces, NM)
    …on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
    Mass Markets (07/11/25)
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  • Senior Application Architect Contact…

    Humana (Santa Fe, NM)
    …+ **Experience as a Lead solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + ... model + Provide best practice recommendations and optimization opportunities within the contact center experience platform + Collaborate with internal and… more
    Humana (07/18/25)
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  • Strategic Account Manager (OEM Data…

    Ralliant (Santa Fe, NM)
    **Strategic OEM Account Manager - Data Center Equipment OEM Focus** Gems Setra is seeking a remote based Strategic OEM Account Manager to drive sales growth ... equipment OEMs with substantial influence on specification decisions. + Industry Knowledge : Deep understanding of data center infrastructure, power distribution,… more
    Ralliant (07/23/25)
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