• Contact Center Quality

    ASM Research, An Accenture Federal Services Company (Santa Fe, NM)
    …experience. + Professional Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or training. **Other Job ... feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality more
    ASM Research, An Accenture Federal Services Company (07/11/25)
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  • Quality Assurance Specialist

    Mass Markets (NM)
    …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... the industry. We are seeking a detail-oriented and analytical Quality Assurance Specialist to join our team....and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact more
    Mass Markets (06/13/25)
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  • Quality Assurance Analyst/…

    Salado Isolation Mining Contractors (Carlsbad, NM)
    Quality Assurance Analyst/ Specialist (133) Requisition ID **133** - Posted - **PI-QA Quality Assurance** - **Carlsbad, NM, US - WIPP Site** - **Compliance** ... a Surveillor or Lead Auditor. Provide occasional expertise as a Technical Specialist for assessment activities. Prepare quality oversight plans associated with… more
    Salado Isolation Mining Contractors (07/24/25)
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  • Quality Assurance Analyst/…

    Salado Isolation Mining Contractors (Carlsbad, NM)
    Quality Assurance Analyst/ Specialist (121) Requisition ID **121** - Posted - **PI-QA QA Prgrm** - **Carlsbad, NM, US - WIPP Site** - **Compliance** **Overview** ... review of procedure and procurement documents for compliance with the applicable quality program requirements. Assist in the maintenance and development of the… more
    Salado Isolation Mining Contractors (07/16/25)
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  • Regional Quality & Benchmarking…

    Amazon (Albuquerque, NM)
    …Amazon smile. Come join us on our journey! About the Role: As the Regional Quality & Benchmarking Specialist , you will build and implement quality systems ... in creating effective decision-making tools for site managers, evaluate Fulfillment Center RME performance, and implement best practices to improve reliability… more
    Amazon (08/02/25)
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  • Customer Service Quality Assurance…

    ASM Research, An Accenture Federal Services Company (Santa Fe, NM)
    …Tier 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work ... and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure… more
    ASM Research, An Accenture Federal Services Company (06/06/25)
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  • Member Service Specialist Bilingual Spanish…

    Prime Therapeutics (Albuquerque, NM)
    …Member Service Specialist , you will be a part of our **100% remote Contact Center team** and responsible for answering and handling incoming calls from Prime ... break and lunch schedule **Reporting Structure** + Reports to Supervisor in the Contact Center Every employee must understand, comply with and attest to… more
    Prime Therapeutics (06/04/25)
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  • Medication Therapy Management (MTM)…

    Prime Therapeutics (Santa Fe, NM)
    …and case management) + Government programs (Medicare) knowledge **Preferred Qualifications** + Contact Center experience + Pharmacy and/or PBM experience + ... decision we make. **Job Posting Title** Medication Therapy Management (MTM) Specialist - Remote **Job Description** The Senior Medication Therapy Management (MTM)… more
    Prime Therapeutics (05/10/25)
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  • Talent Acquisition Specialist I

    Mass Markets (Las Cruces, NM)
    …technical support, inside sales, back-office, chat, or administrative support in a contact center environment + State or Federal work experience COMPENSATION ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
    Mass Markets (05/17/25)
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  • Social Services Specialist

    Genesis Healthcare (Albuquerque, NM)
    Overview **The Rehabilitation Center of Albuquerque seeks a Social Services Specialist !** At Genesis Healthcare, we are dedicated to improving the lives we touch ... through the delivery of high- quality care and exceptional service. As a leading provider...communities we serve. Responsibilities Enrich lives as a nursing center Social Services Specialist where you will… more
    Genesis Healthcare (07/24/25)
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