- ASM Research, An Accenture Federal Services Company (Santa Fe, NM)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- ASM Research, An Accenture Federal Services Company (Santa Fe, NM)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Mass Markets (Mesilla, NM)
- …a globally expanding, industry-leading organization. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO ... contact center. You will be responsible for ensuring service quality , compliance, and continuous improvement across multiple client accounts. This is a key… more
- Molina Healthcare (NM)
- …customers in reviewing scope and developing requirements and plans for testing / quality assurance for enterprise projects of considerable complexity. Works with ... for development teams through project testing as needed. * Provides excellent customer service to internal and external customers handling all aspects of client… more
- Salado Isolation Mining Contractors (Carlsbad, NM)
- …held in the following disciplines, facilities, industries, or businesses: + Contractor or quality assurance + Commercial or government nuclear or radiological + ... Deployed CAS Practitioner (Contractor Assurance Analyst/Specialist) (207) Requisition ID **207** - Posted...or proceduralized (eg, medical, environmental, food processing, legal) + Customer service (eg, people interface, product delivery)… more
- Cardinal Health (Santa Fe, NM)
- …experience, preferred. + Adverse Event reporting experience strongly preferred. + Strong customer service / quality background experience. + Excellent verbal ... industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated. +...prioritization and leadership skills. + High regard for superior quality of service . + Ability to prioritize… more
- Sierra Nevada Company, LLC (Kirtland AFB, NM)
- …as SkillBridge and Hiring Our Heroes to provide fellowship opportunities to service members transitioning to the civilian workforce. These fellowships include up to ... six months of on-the-job industry training for eligible service members. During this time, participants gain valuable work experience in the civilian sector and… more
- CVS Health (Santa Fe, NM)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...differentiate CVS from competitors **Primary** **Job Duties & Responsibilities:** ** Customer Service ** + Greet each customer… more
- Mass Markets (Las Cruces, NM)
- …and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ... this role coach and develop a team of inbound customer service agents and are directly responsible...center + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual… more
- Mass Markets (Mesilla, NM)
- …Assurance , Training, IT, and Recruiting + Design and audit quality assurance strategies to ensure top-tier service delivery + Manage hiring, coaching, and ... are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team...+ Monitor and improve call center metrics, productivity, and service quality + Foster a culture of… more