- AeroVironment (Albuquerque, NM)
- …goals and objectives + Experience working with Oracle Support + Experience with Service Desk ticketing System **Other Qualifications & Desired Competencies** ... business cases to define high-level product features and desired service levels for existing and emerging IT ...desired service levels for existing and emerging IT offerings + Focuses on business value to develop… more
- GovCIO (Santa Fe, NM)
- **Overview** GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation's Veterans. to ... tablets, Windows/Mac PCs, and video conferencing platforms. + Familiarity with service desk tools and real-time ticket documentation (preferably ServiceNow).… more
- GovCIO (Santa Fe, NM)
- **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting in ... troubleshooting in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service … more
- General Dynamics Information Technology (Las Cruces, NM)
- …Family:** IT Infrastructure and Operations **Skills:** IT Help Desk , IT System Administration, Service Desk (Inactive) **Certifications:** CompTIA ... the different systems that are monitored in the help desk and the Tier level responsibilities for the systems....the Tier level responsibilities for the systems. + Provide IT Service Management functions and first level… more
- TXNM Energy (Albuquerque, NM)
- …Work is performed under the general supervision of the Supervisor/Manager of the Service Desk and performance is based upon completion of assignments and ... defined Service Level Agreements (SLA). The Desktop Support Specialist acts...to effectively identify potential incidents or problems. Utilize the ticketing system and knowledge base to document and share… more
- Evolent (Santa Fe, NM)
- …+ Familiarity with JIRA, Confluence, Microsoft Azure - Application Insights + JIRA Service Desk ticketing system/Confluence experience To ensure a secure ... of issues, and escalation when necessary + Ensure that Service Level Agreements (SLAs) are met + Maintain and...Need (Required): **Experience:** + Bachelor's degree in Computer Science, IT - related degree or comparable experience + 1+ year(s)… more
