- Capgemini (New York, NY)
- Architect - Contact center Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll ... as Genesys Cloud, Amazon Connect, NICE CXone, Five9, or Cisco Webex Contact Center . * Architect omnichannel experiences across voice, chat, messaging, email,… more
- Amazon (New York, NY)
- …business. The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve ... resources - 5+ years of experience building integrations across WFM, CRM, and contact center solutions or experience with communications protocols and APIs such… more
- Amazon (New York, NY)
- …Engineering, related field, or equivalent experience - 5+ years of experience as a contact center technology architect , enterprise IT Architect or ... senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys,… more
- Capgemini (New York, NY)
- …Microsoft Dynamics, and integrating with policy admin systems (eg, Guidewire). * Architect omni-channel experiences including contact center , customer ... Solution / Enterprise Architect Choosing Capgemini means choosing a company where...Strategy & Innovation * Drive innovation in CRM and contact center technologies, including AI/ML, voice analytics,… more
- Albany Medical Center (Albany, NY)
- …design documentation, including diagrams and inventories. The Information Technology Architect reviews business plans, strategic direction, and standards for ... are understood and translated to technical solutions. The Information Technology Architect is responsible for the design, ongoing implementation, and management of… more
- Amazon (New York, NY)
- …real world problems with significant impact? The Generative AI Innovation Center helps AWS customers implement Generative AI solutions and realize transformational ... and make plans for launching solutions at scale. The GenAI Innovation Center team provides guidance on best practices for applying generative AI responsibly… more
- Capgemini (New York, NY)
- …and employee journeys. * Ensure CRM solutions are integrated with ERP, contact center , MarTech, portals, and analytics platforms. Leadership & Governance ... CRM Architect Choosing Capgemini means choosing a company where...assistance or accommodation, please reach out to your recruiting contact .Click the following link for more information on your… more
- Amalgamated Bank (New York, NY)
- …work model does not apply to, and daily in-person attendance is required for, the contact center , branch service roles, and general services where the work to be ... Amalgamated Bank is seeking a MuleSoft Integration Architect position who will be accountable for analyzing and designing Integration and Interoperability domain… more
- Verint Systems, Inc. (Albany, NY)
- …to process, technology, software builds, and software releases + Familiarity with contact center operations and technology + Ability to utilize third-party ... opportunities. Learn more at www.verint.com . **Overview of Job Function:** Verint's Architect is responsible for driving the technical roadmap and direction in all… more
- …mathematics, or engineering; Master's degree preferred + 10+ years of experience in Contact Center & UC solutions, Voice infrastructure, Call collection and ... **Job Description** Sprinklr is looking for a Lead Solutions Architect who will partner with our sales organization to...AI, LLM, RAG based approach. + Expertise in cloud contact center ecosystems (Cisco Webex, Genesys, Amazon… more
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