- Coinbase (Albany, NY)
- …the business. *What you'll be doing (ie. job duties):* * Lead Coinbase's CX risk and payment program as an individual contributor, owning the strategy and ... to transform the customer experience. We're hiring a Senior Program Lead , a pivotal role focused on...hands-on experience driving support strategy. * Proven ability to lead cross-functional programs with product, CX , and… more
- Coinbase (Albany, NY)
- …automation, and optimizing customer support interactions to create an effortless experience. As a CX Technical Senior Program Lead you will play a critical ... is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the...equivalent experience. * 5+ years of experience in technical program management, preferably in consumer facing experiences.… more
- Coinbase (Albany, NY)
- …be doing (ie. job duties):* * Defining and executing a strategic vision for CX Analytics, aligning with CX Consumer and Compliance operations leadership. ... responsible for delivering data-driven insights that power our global Consumer and Compliance CX functions. As Director...and Compliance CX functions. As Director of CX Analytics, you will lead the end-to-end… more
- Coinbase (Albany, NY)
- …and driving targeted improvements. *What We're Looking For* * 5+ years in CX program management, project management, or product operations * Proven success ... measurable outcomes * Enhance the Coinbase Debit Card support program by owning the full CX experience,...location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we… more
- Sumitomo Pharma (Albany, NY)
- …**,** ** Consumer Marketing** . This person will help develop the patient/ consumer strategy and lead tactical execution of marketing initiatives for the ... agency partners. **Job** **Duties** **and** **Responsibilities** + Plan and develop patient/ consumer content, working cross functionally to ensure an integrated and… more
- Coinbase (Albany, NY)
- …regulatory requirements, and consistently deliver high-quality resolutions. As a Compliance Lead Analyst, Compliance Operations within the CX Compliance team, ... foster collaboration, connection, and alignment. Attendance is expected and fully supported. The CX Compliance team is essential in ensuring that our global CX … more
- Meta (New York, NY)
- …in the world. We develop the vision for next-generation creative advertising, consumer brand content and experiences for Meta, Facebook, Instagram, WhatsApp and our ... globe due to the scale of our products.Creative X Program Managers are a team of strategic leaders who...a team of strategic leaders who work closely with CX , Marketing and Product to plan and manage brand… more
- Coinbase (Albany, NY)
- …As the leader of the analytics engineering team, you're going to: * *Build and lead the team: *Hire, mentor, and grow a team of analytics engineers who will work ... closely with finance, CX , HR, compliance and data science teams. * *Architect and lead core data modeling initiatives: *Architect our core data models. Provide… more
- Coinbase (Albany, NY)
- …managing large-scale, cross-functional product development efforts. Our mission is to lead complex, strategic initiatives to accelerate and improve product execution ... internal and external stakeholders (engineering, data science, product, compliance, legal, CX , etc.) to translate business requirements into actionable objectives *… more
- DoorDash (New York, NY)
- …The ideal candidate is able to think big picture and ideate on the Cx lifecycle in one moment, and seamlessly transition into the weeds of campaign execution ... w/ the help of internal creative resources; consulting and overseeing strategy for various Cx workstreams. In this role, you will collaborate with all parts of the… more
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