- Suburban Propane (Syracuse, NY)
- **Overview** We're looking for a ** Call Center Systems Analyst** to join our Contact Center team in **Syracuse, NY** . In this role, you'll manage and maintain data ... across our various Contact Center software applications and call management systems. You'll serve as the technical liaison between application users and customer… more
- Stony Brook University (Stony Brook, NY)
- …and examines the Nursing Sensitive Quality Indicators and acts as the administrative agent responsible for the quality of care delivered to patients and families ... under federal or state laws. **If you need a disability-related accommodation, please call the University Office of Equity and Access at ###.** **_In accordance with… more
- City of New York (New York, NY)
- …literature and education materials. The Call Center is seeking to hire a Call Agent . The Call Agent will be responsible for providing customer ... birth certificates and/or death certificates in person, online or via mail. The Call Agent will also guide customers on how to check the status of orders… more
- City of New York (New York, NY)
- …literature and education materials. Position Summary: The Customer Information Representative- Call Agent will communicate effectively on the telephone and ... LIST ARE ELIGIBLE TO APPLY. Division/Program Summary: The DOHMH Call Center delivers enhanced customer service to the people...receive calls from Medical Providers to inform the agency's Call Center of reportable illnesses and diseases such as… more
- Mount Sinai Health System (Huntington, NY)
- **Job Description** The Lead Agent for the Access Center is a senior level individual, responsible for scheduling appointments, consults and follow-up appointments ... for patients, and who takes a lead role among this group, mentoring and managing all training for new and less experienced staff. This individual assists the Supervisor in oversight of front desk and office activity, or functions as point of contact in the… more
- Tompkins Community Bank (Batavia, NY)
- …retail customers. As incumbent gains knowledge and experience, the work review, call monitoring and supervision may be reduced. Responsibilities + Responsible for ... the right methods/tools available + Meet personal/customer care center team targets and call handling quotas + Follow all company policies and procedures as set… more
- Guardian Life (New York, NY)
- …impact of agentic AI initiatives, including improvements in self-service adoption, call avoidance, and agent performance. + Multi-Functional Collaboration: ... and ethical behavior of autonomous agents. + Understanding AI Agent Impact: Oversee the entire life cycle of an...Impact: Oversee the entire life cycle of an AI agent , including planning, tooling, memory management and feedback loops.… more
- New York State Civil Service (Albany, NY)
- …procedures or resolve customer issues and/or problems.Qualifying Experience may include call center agent , customer service representative, sales representative ... Our mission is to provide outstanding services to our customers-the workers and business that call New York home. We help New Yorkers find careers they will love. We… more
- Sedgwick (Albany, NY)
- …Work(R) Fortune Best Workplaces in Financial Services & Insurance Licensed Auto Insurance Agent **_Schedule:_** Monday - Friday 9:00 AM - 5:30 PM **Central time (for ... the most innovative insurance operations in the industry. As an Inbound Customer Service Agent - Auto Insurance for the leader in electric vehicle sales, you will… more
- Aspen Dental (Albany, NY)
- …transparency, and access. Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our patients to schedule their appointment(s), ... appointment acceptance and customer care to reach individual and call center goals. + Additional duties as assigned by...center goals. + Additional duties as assigned by the Call Center Leadership team **Job** **Requirements:** + High School… more
