- Antech Diagnostics (Lake Success, NY)
- …such as relevant job-related skills, experience, education, training and budget.** **Job Purpose/Overview** The Call Center Data Analyst delivers on the ... empathetic and caring veterinary diagnostic support via the Support Enablement Team. The Call Center Data Analyst will be responsible for collecting,… more
- Suburban Propane (Syracuse, NY)
- **Overview** We're looking for a ** Call Center Systems Analyst ** to join our Contact Center team in **Syracuse, NY** . In this role, you'll manage and ... maintain data across our various Contact Center software applications and call management systems....existing procedures + Mentors co-workers to develop knowledge of call center business applications + Develops current… more
- City of New York (New York, NY)
- …listening to call recordings and reviewing text/chat transcripts as well as end-to-end call data such as case records. - Be responsible for implementing an ... Corrective Action Plan to address deficiencies. - Ongoing monitoring and rating of call center counselor and peer support specialist performance using a contact… more
- City of New York (New York, NY)
- …documentation of Federal, State and City regulations, court decisions and other mandates using Call Center data and resources. Make recommendations to OPPT ... Analyst NM to function as Director of Call Center Operations who will: - Direct...procedures. - Direct the accumulation, documentation and analysis of data compiled by the Call Center… more
- Central Hudson Gas & Electric Corporation (Kingston, NY)
- …Assistance + Wellness Reimbursement Program + Paid Holidays and Vacation **What is a Network Analyst - OT** A Network Analyst - OT is responsible for designing, ... and wide area networks to ensure maximum uptime for data flows within our Operational Technology networks. This individual...problem solving, and issue resolution. **What does a Network Analyst - OT do?** Responsibilities include, but are not… more
- Verint Systems, Inc. (Albany, NY)
- …+ Voice of Customer/CX experience with multiple types of visitor touchpoints (website, call center , physical store, etc.) + Experience with analytics tools such ... at www.verint.com. **Overview of Job Function:** The Sr. Client Analyst is responsible for survey design, data ...clients during a formal presentation either through a conference call or (occasionally) in person. + Provide recommendations for… more
- Evolent (Albany, NY)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... the mission. Stay for the culture. **What You'll Be Doing:** **Senior Analyst , Healthcare Analytics Consultant** The Client Analytics team provides a unique… more
- Hilton (Albany, NY)
- …and documentation using tools such as Visio, or similar + Experience analyzing contact center data to identify trends and using metrics to improve call ... Team that is revolutionizing human hospitality in a digital world\. As an Analyst Customer Excellence _,_ you will strive to provide personalized solutions that… more
- Kaleida Health (Buffalo, NY)
- **Pay Practices Analyst ** **Location:** **Buffalo General Medical Center ** **Location of Job** **: US:NY:Buffalo** **Work Type** **: Temporary** **Shift 1** ... **Job Description** **The Pay Practices Analyst has a full range of responsibilities for employment tax compliance related to the Payroll teams, union contracts,… more
- Carrington (Albany, NY)
- …lieu of degree. + A minimum of two to three (2-3) years' related technical or call center experience, with automated dialer management in a blended call ... team and work remote from home!** The Dialer Operations Analyst II will execute, design, manage and analyze all...a regular basis to business units overall routing and call flow design for inbound/outbound IVRs, campaigns, system and… more
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