- CVS Health (Albany, NY)
- …This work results in initiatives that significantly impact organizational strategy, enabling the call center agents to be competitive in the marketplace and ... updates to existing and net new functionality within integrated call center technology. + Assists call...programs depending on their objectives. + Document and maintain database tables within the CRM tool adjusting as to… more
- New York State Civil Service (Albany, NY)
- …with programming tools/IDEs (ie: Eclipse, Ultra Editor, etc.).* Demonstrated experience with database management tools (ie: Oracle SQL Developer , PL/SQL ... Help staff troubleshoot production issues and provide overnight and weekend on- call support as needed.* Assist in researching and remediating technical issues… more