- New York State Civil Service (Albany, NY)
- NY HELP Yes Agency Temporary and Disability Assistance, Office of Title Call Center Quality Assurance Specialist 2 (NYHELPS) Occupational Category Other ... also include, but are not limited to, the following:* Supervises two or more Call Center Quality Assurance Specialists 1.* Establishes the business rules… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …- Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience ... everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to...assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- City of New York (New York, NY)
- …and provide technical assistance to improve programmatic oversight. - Collaborate with DOHMH call center and triage complaint unit to monitor trends. - Oversee ... standards, educating and promoting awareness. PREFERRED SKILLS: - Strong understanding of quality assurance processes and program planning. - Experience with… more
- Northwell Health (Melville, NY)
- …to meet daily and anticipated call demands and service level targets. 6. Quality Assurance & Compliance: Implement and oversee robust quality ... Financial Services to lead and optimize our financial services call center operations. This pivotal role is...as Average Speed of Answer (ASA), Abandonment Rate, First Call Resolution (FCR), Average Handle Time (AHT), Quality… more
- Antech Diagnostics (Lake Success, NY)
- …relevant job-related skills, experience, education, training and budget.** **Job Purpose/Overview** The Call Center Data Analyst delivers on the Antech Customer ... empathetic and caring veterinary diagnostic support via the Support Enablement Team. The Call Center Data Analyst will be responsible for collecting, analyzing,… more
- City of New York (New York, NY)
- …more than $4 billion of revenue annually. Under the direct supervision of the Call Center Director, with wide latitude for independent judgement and action, the ... selected candidate will work with the Call Center team of Supervisors to develop...the accurate communication of DEP policies and procedures for quality assurance and coaching purposes; answer calls… more
- Broadview FCU (Albany, NY)
- …issues and enhance overall organizational efficiency ie, training programs. + Monitor call quality and member interactions to ensure compliance with company ... standards and procedures. Participate in Quality Assurance calibration sessions. + Track staff...two (2) years of people supervisory experience in a call center is required, preferably within a… more
- CBRE (West Henrietta, NY)
- Facilities Manager (On-Site role in a Call Center Setting) Job ID 246459 Posted 04-Nov-2025 Service line GWS Segment Role type Full-time Areas of Interest ... projects, operating budgets, and variance reports. + Perform facility inspections quality assurance following local, state, and federal regulations. Suggest… more
- Broadview FCU (Albany, NY)
- …+ Meet or exceed performance metrics and KPIs, including but not limited to, quality assurance , call handle time, member satisfaction, productivity, and ... experience will be considered). + Minimum of two (2) years of contact center experience, preferably in a financial institution or credit union environment. +… more
- Jacobs (New York, NY)
- …MEP and structural disciplines. * Support construction administration, design reviews, and quality assurance across global projects. * Bachelor's or Master's ... the design and strategic evolution of our global data center portfolio. This role blends deep architectural expertise with...to 25% based on project and business needs. * On- call availability for critical design support or client engagements.… more