- University of Rochester (Rochester, NY)
- …and scheduling services to the patients of the University of Rochester Medical Center and its affiliates on behalf of the physicians and medical providers associated ... appropriate use and distribution of Electronic Medical Record information. During the call , makes independent decisions to act outside of the protocol to transfer,… more
- University of Rochester (Rochester, NY)
- …and scheduling services to the patients of the University of Rochester Medical Center and its affiliates on behalf of the physicians and medical providers associated ... appropriate use and distribution of Electronic Medical Record information. During the call , makes independent decisions to act outside of the protocol to transfer,… more
- University of Rochester (Rochester, NY)
- …communication support services for patients of the University of Rochester Medical Center and its affiliates. Responsibilities include managing a high volume of ... inbound inquiries via phone, email, and electronic interfaces. Tasks involve scheduling appointments, resolving patient issues, responding to inquiries, handling billing questions, and providing basic technical support while adhering to established protocols.… more
- Cardinal Health (Albany, NY)
- …issues, researching accounts and providing resolutions in a high-volume call center . The Representative II , Customer Service Operations processes orders ... in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- University of Rochester (Rochester, NY)
- …procedures. - Maintains performance and quality standards based on established call center metrics including turn-around times. - Initiates insurance ... telephone, email or website chatbox in an in- or outbound service center , consistent with service and quality standards. Troubleshoots and resolves customer… more
- Dal-Tile Corporation (Bethpage, NY)
- …service issues. **Primary Function and Scope** + Provides customer account management in a call center environment, which may include, but is not limited to, ... Dal-Tile. Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service...Diploma or GED equivalency required. + 3+ years of call center or customer service experience. +… more
- University of Rochester (Rochester, NY)
- …by answering telephone, e-mail, and web-based, including social media, service call requests from members of the University community and non-University community. ... alarms. + Analyzes multiple alarms and compares to shutdown notices or control center shutdowns, which provides notification of mechanics working in area. + Obtains… more
- University of Rochester (Rochester, NY)
- …patient services. Maintains performance and quality standards based on established call center metrics, including turn-around times. Creates budget installment ... telephone, email or website chatbox in an in- or outbound service center , consistent with service and quality standards. Troubleshoots and resolves customer… more
- Lumen (Albany, NY)
- …years' experience in a role with significant efficiency, volume, and quality demands Call Center or Inside Sales experience highly desired. Being comfortable on ... well as marketing and sales skills. The Lead Generation Representative calls companies across North America and talks to...on companies before calling in Ability to work with call center enablement tools, including auto dialers,… more
- Weill Cornell Medical College (New York, NY)
- Title: Customer Service Representative II Location: Upper East Side Org Unit: GI Metabalic Surgery Work Days: Weekly Hours: 35.00 Exemption Status: Non-Exempt ... NYC Offices **Position Summary** Under direct supervision and within a call center environment, is responsible for ensuring the efficient and accurate management… more