- Unknown (New York, NY)
- …software Industry Software Development Type Privately Held Founded 2024 Employees 11-50 Specialties call center software cloud contact center contact ... center as a service (ccaas) enterprise call center solutions customer experience optimization digital customer engagement conversational ai ai-powered compliance… more
- NBT Bank (Canajoharie, NY)
- Pay Range: $18.50 - $22.58 The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers ... customer experience and representing the NBT brand and core values. The Contact Center supports customer inquiries through phone, message center , social… more
- Mount Sinai Health System (Huntington, NY)
- **Job Description** **Access Center Lead Agent - Hicksville, Long Island- OFFS** **Strength Through Diversity** Groundbreaking science. Advancing medicine. ... Healing made personal. **Job Title: Access Center Lead Agent ** The Lead ...desk and office activity, or functions as point of contact in the Supervisor's absence. **_Roles & Responsibilities:_** +… more
- Mount Sinai Health System (New York, NY)
- **Job Description** In the Access Center Lead Agent role within the FPA Access Center , you will be responsible for exemplifying patient experience while ... channels by providing superior customer service. The FPA Access Center which is centralized contact /call center...various doctors' offices in our health system. The Lead Agent for the Access Center is a… more
- Aspen Dental (Albany, NY)
- …affordability, transparency, and access. Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our patients to schedule ... with patients to schedule appointments,as the first point of contact for new patients calling to book an appointment...acceptance and customer care to reach individual and call center goals. + Additional duties as assigned by the… more
- Mount Sinai Health System (Greenlawn, NY)
- **Job Description** The Lead Agent for the Access Center is a senior level individual, responsible for scheduling appointments, consults and follow-up ... desk and office activity, or functions as point of contact in the Supervisors absence. **Qualifications** + High School...while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more… more
- Liberty Utilities (Massena, NY)
- Manager, Vendor & Workforce Management (Utility Contact Center )) LU Service Corp. Joplin, MO, US, 64804Joplin, MO, US, 64801Massena, NY, US, 13662Fall River, MA, ... role is accountable for optimizing the performance of both internal and outsourced contact center operations serving gas and electric customers. This role… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …requirements, design, build, production and distribution of operational reports based on contact center and business data. Reporting will provide performance ... leadership, and the client. Additionally, this role includes forecasting contact center metrics such as contact...the Workforce Management system to provide actionable forecasts for agent staffing. Performs analysis of data and results and… more
- Zoom (New York, NY)
- …and ROI of performance reporting and optimization capabilities to contact center customers. + Persisting benchmark Virtual Agent performance against industry ... Science, Engineering, and Conversational Design to translate data into features that elevate contact center quality and customer experience. About the Team The… more
- City of New York (New York, NY)
- …programs; referrals, appointments and follow-up; health literature and education materials. The Call Center is seeking to hire a Call Agent . DUTIES WILL INCLUDE ... Affairs is the Bureau of Customer Support Services Call Center . The DOHMH Call Center delivers enhanced...BUT NOT BE LIMITED TO: The Call Agent will communicate effectively on the telephone and through… more
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