- NBT Bank (Utica, NY)
- Pay Range: $17.50 - $21.53 The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers' ... customer experience and representing the NBT brand and core values. The Contact Center supports customer inquiries through phone, message center , social… more
- Kyndryl (Albany, NY)
- …and strategic goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive ... to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in… more
- Mount Sinai Health System (Huntington, NY)
- **Job Description** **Access Center Lead Agent - Hicksville, Long Island- OFFS** **Strength Through Diversity** Groundbreaking science. Advancing medicine. ... Healing made personal. **Job Title: Access Center Lead Agent ** The Lead ...desk and office activity, or functions as point of contact in the Supervisor's absence. **_Roles & Responsibilities:_** +… more
- Mount Sinai Health System (New York, NY)
- **Job Description** In the Access Center Lead Agent role within the FPA Access Center , you will be responsible for exemplifying patient experience while ... channels by providing superior customer service. The FPA Access Center which is centralized contact /call center...various doctors' offices in our health system. The Lead Agent for the Access Center is a… more
- Aspen Dental (Albany, NY)
- …affordability, transparency, and access. Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our patients to schedule ... with patients to schedule appointments,as the first point of contact for new patients calling to book an appointment...acceptance and customer care to reach individual and call center goals. + Additional duties as assigned by the… more
- Compass Group, North America (New York, NY)
- …of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary ... it's a meaningful career. **Job Summary** The Guest Service Agent (GSA) is responsible for establishing a warm, welcoming...members at all times. Located in 200 West Client Center , the GSA will be the first point of… more
- Mount Sinai Health System (Greenlawn, NY)
- **Job Description** The Lead Agent for the Access Center is a senior level individual, responsible for scheduling appointments, consults and follow-up ... desk and office activity, or functions as point of contact in the Supervisors absence. **Qualifications** + High School...while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more… more
- City of New York (New York, NY)
- …and programs; referrals, appointments and follow-up; health literature and education materials. The Call Center is seeking to hire a Call Agent . The Call ... Affairs is the Bureau of Customer Support Services Call Center . The DOHMH Call Center delivers enhanced...certificates in person, online or via mail. The Call Agent will also guide customers on how to check… more
- Humana (Albany, NY)
- …part of our caring community and help us put health first** The Agent Support Representative provides timely and effective sales support to Humana's selling agents. ... The Agent Support Representative will handle a high volume of...internal and external selling agents in a fast-paced call center . Assist agents with all pre-enrollment inquiries including compliance… more
- Veterans Affairs, Veterans Health Administration (Bronx, NY)
- …within VISN 2 NY/NJ. Incumbents may be assigned to work in any medical center , health care system, or associated Community Based Outpatient Clinic that is associated ... support services to an adult population and serves as the point of contact for external customer service inventory needs and support. The incumbent routinely reviews… more