• Contact Center Agent

    Olmsted Center for Sight (Buffalo, NY)
    Employment Opportunity Contact Center Agent Job Description: VIA is seeking Contact Center Agent (s) to work part time schedule. This position ... + Answer and document all incoming calls in accordance with Contact Center procedure + Learn contract specific protocols to facilitate performance goals… more
    Olmsted Center for Sight (09/16/25)
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  • Contact Center Agent I

    NBT Bank (Norwich, NY)
    Pay Range: $17.50 - $21.53 The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers ... customer experience and representing the NBT brand and core values. The Contact Center supports customer inquiries through phone, message center , social… more
    NBT Bank (10/30/25)
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  • Call Center Systems Analyst

    Suburban Propane (Syracuse, NY)
    …coordinates implementation of corrective measures + Performs system administration on configurations, contact center agent system, telephone logons, agent ... We're looking for a **Call Center Systems Analyst** to join our Contact Center team in **Syracuse, NY** . In this role, you'll manage and maintain data… more
    Suburban Propane (08/16/25)
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  • Contact Center Engineer

    Navient (Albany, NY)
    …may arise. + Identifying opportunities for process automation through technology to streamline contact center workflows, improve agent efficiency, and enable ... our mission, read more below, and let's build something great together! **The Contact Center Engineer position will report to the Director, Customer… more
    Navient (09/19/25)
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  • Director, Consult Partner - Contact…

    Kyndryl (Albany, NY)
    …and strategic goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive ... to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in… more
    Kyndryl (10/30/25)
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  • Senior Delivery Consultant - Connect and Lex,…

    Amazon (New York, NY)
    …and required deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to ... Engineering, or equivalent work experience - 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact … more
    Amazon (10/12/25)
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  • Delivery Consultant - Connect and Lex, Amazon…

    Amazon (New York, NY)
    …and required deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to ... related field, or equivalent experience - 3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact … more
    Amazon (08/15/25)
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  • Bilingual Scheduling Center Agent

    Aspen Dental (Albany, NY)
    …affordability, transparency, and access. Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our patients to schedule ... with patients to schedule appointments,as the first point of contact for new patients calling to book an appointment...acceptance and customer care to reach individual and call center goals. + Additional duties as assigned by the… more
    Aspen Dental (09/27/25)
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  • Access Center Lead Agent - Call…

    Mount Sinai Health System (Huntington, NY)
    **Job Description** The Lead Agent for the Access Center is a senior level individual, responsible for scheduling appointments, consults and follow-up ... desk and office activity, or functions as point of contact in the Supervisors absence. **Qualifications** + High School...while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more… more
    Mount Sinai Health System (11/02/25)
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  • Call Agent , Bureau of Customer Support

    City of New York (New York, NY)
    …and programs; referrals, appointments and follow-up; health literature and education materials. The Call Center is seeking to hire a Call Agent . The Call ... Affairs is the Bureau of Customer Support Services Call Center . The DOHMH Call Center delivers enhanced...certificates in person, online or via mail. The Call Agent will also guide customers on how to check… more
    City of New York (10/30/25)
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