- Kyndryl (Albany, NY)
- …+ Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience ... experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS adoption and AI/ML… more
- Zoom (New York, NY)
- …Solution Engineering team. Do you have a passion for working with customers? Do you have experience working in the Contact Center industry? Do you have a ... and functionality of technologies. Responsibilities + Designing and implementing contact center solutions to meet business requirements and customer needs +… more
- Suburban Propane (Syracuse, NY)
- …GED required and Bachelor's degree in Business or related field preferred + Minimum 3 years customer contact center experience + Minimum 2 years employee ... 90 years. We have an excellent opportunity for a ** Customer Care Supervisor** to help us Exceed our Customers'...effective oral and written communication skills + Familiar with contact center technology: ACD, WFM, IVR, Call… more
- Capgemini (New York, NY)
- …Capgemini Invent, you will support and deliver end-to-end transformation initiatives across contact center operations, customer service, and service ... strategies aligned to broader enterprise goals (eg, cost transformation, customer experience , digital enablement). . Design target...product management, and/or internal consulting with a focus on customer service, contact center , or… more
- Capgemini (New York, NY)
- …team, you will lead strategic initiatives that reshape how organizations design and deliver customer service and contact center experiences. You will manage ... advisor to client executives, shaping strategic roadmaps for contact center modernization, service operating model evolution, and customer engagement… more
- NBT Bank (Norwich, NY)
- … customer experience and representing the NBT brand and core values. The Contact Center supports customer inquiries through phone, message center , ... Pay Range: $17.50 - $21.53 The Contact Center Agent I is responsible...driven goals. + 20% Responsible for creating a positive customer experience and achieving defined satisfaction goals… more
- M&T Bank (Williamsville, NY)
- …Experience Preferred:** + Minimum of 1 year's customer service, sales or related experience + Familiarity with Contact Center systems + Experience ... Job Description ** Contact Center Service Representative** **Location:** **Williamsville,...voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing… more
- Amazon (New York, NY)
- …- 5+ years of experience building integrations across WFM, CRM, and contact center solutions or experience with communications protocols and APIs ... roadmap. Our team is at its best when a customer is thinking big and needs specialized experience...Team is made up of deep CX and Enterprise Contact Center domain experts who work directly… more
- M&T Bank (Williamsville, NY)
- …Minimum of 2 years' banking/financial services customer service, sales or related experience Familiarity with Contact Center systems and frequently used ... **Location** **:** **Williamsville, NY** (Amherst Center ) _You are required to be on-site for...voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing… more
- M&T Bank (Williamsville, NY)
- …+ Minimum of 1 year's sales, customer service and/or other related work experience + Familiarity with Contact Center systems + Experience ... ** Contact Center Sales Representative (Safe Act)**...as voice of the Bank by providing an outstanding experience for inbound and outbound customer interactions.… more
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