• Contact Center Customer…

    US Bank (New York, NY)
    …+ High school diploma or equivalent + Typically, at least 18 months of customer service or related experience **Preferred Skills/ Experience ** + Effective ... excel at-all from Day One. **Job Description** Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems.… more
    US Bank (12/02/25)
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  • Director, Consult Partner - Contact…

    Kyndryl (Albany, NY)
    …+ Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience ... experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS adoption and AI/ML… more
    Kyndryl (10/30/25)
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  • Capgemini Invent - Contact Center…

    Capgemini (New York, NY)
    …Capgemini Invent, you will support and deliver end-to-end transformation initiatives across contact center operations, customer service, and service ... strategies aligned to broader enterprise goals (eg, cost transformation, customer experience , digital enablement). . Design target...product management, and/or internal consulting with a focus on customer service, contact center , or… more
    Capgemini (10/04/25)
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  • Capgemini Invent - Contact Center…

    Capgemini (New York, NY)
    …team, you will lead strategic initiatives that reshape how organizations design and deliver customer service and contact center experiences. You will manage ... advisor to client executives, shaping strategic roadmaps for contact center modernization, service operating model evolution, and customer engagement… more
    Capgemini (10/04/25)
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  • Senior Application Architect Contact…

    Humana (Albany, NY)
    …+ ** Experience as a Lead Solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + ... needs and develop architecture solutions and blueprints for the customer experience center platform solutions...Provide best practice recommendations and optimization opportunities within the contact center experience platform +… more
    Humana (11/12/25)
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  • Contact Center Agent I

    NBT Bank (Utica, NY)
    … customer experience and representing the NBT brand and core values. The Contact Center supports customer inquiries through phone, message center , ... Pay Range: $17.50 - $21.53 The Contact Center Agent I is responsible...driven goals. + 20% Responsible for creating a positive customer experience and achieving defined satisfaction goals… more
    NBT Bank (11/14/25)
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  • Contact Center Operations…

    Hilton (Albany, NY)
    …minimum qualifications:** + Two \(2\) years of experience working in a large\-scale contact center \(more than 500 seats\) + Two \(2\) years of experience ... This is your chance to be part of a Customer Care Team that is revolutionizing human hospitality in...a workforce management or scheduling role within a large\-scale contact center + Experience using… more
    Hilton (11/25/25)
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  • Contact Center Specialty Service…

    M&T Bank (Williamsville, NY)
    …Minimum of 2 years' banking/financial services customer service, sales or related experience Familiarity with Contact Center systems and frequently used ... **Location** **: Williamsville, NY** (Amherst Center ) _You are required to be on-site for...voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing… more
    M&T Bank (10/31/25)
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  • Contact Center Service…

    M&T Bank (Williamsville, NY)
    …Experience Preferred:** + Minimum of 1 year's customer service, sales or related experience + Familiarity with Contact Center systems + Experience ... ** Contact Center Service Representative** **Location:** **Williamsville,...voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing… more
    M&T Bank (11/16/25)
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  • Senior WW Specialist Solutions Architect - Amazon…

    Amazon (New York, NY)
    …business. The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve ... roadmap. Our team is at its best when a customer is thinking big and needs specialized experience...community and product teams. Act as primary point of contact for urgent customer issues in your… more
    Amazon (11/07/25)
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