- Merck & Co. (New York, NY)
- …a reliable presence with those SLs to ensure they have a medical contact within the company Addresses scientific questions and directs SL inquiries on issues ... of Interest (AOI) - Research Upon request from Global Center for Scientific Affairs (GCSA). Initiates discussions with SLs...Education Required PhD, PharmD, DNP, or MD - Required Experience - Knowledge - Skills Work independently and as… more
- Amazon (New York, NY)
- … in enterprise sales, business development, and/or consulting with SaaS Contact Center and Customer Experience products. * 7+ years of driving ... The ideal candidate will have enterprise sales and/or consulting experience in Contact Center as...and/or or CRM/ERP applications. You will be passionate about customer experience and advocacy and bring the… more
- Suburban Propane (Syracuse, NY)
- …GED required and Bachelor's degree in Business or related field preferred + Minimum 3 years customer contact center experience + Minimum 2 years employee ... 90 years. We have an excellent opportunity for a ** Customer Care Supervisor** to help us Exceed our Customers'...effective oral and written communication skills + Familiar with contact center technology: ACD, WFM, IVR, Call… more
- Amazon (New York, NY)
- …for helping customers achieve their full potential? Do you have the business savvy, customer experience , contact center sales background, and skills ... Connect application. You will conduct in-depth analyses of the customer 's contact center operations and...Bachelors or equivalent experience Preferred Qualifications - Experience with Contact Center technology… more
- Amazon (New York, NY)
- …helping customers achieve their full potential? Do you have the contact center (CCaaS) and customer experience knowledge, enterprise expertise, and ... our customers, and working across AWS as #OneTeam. The Customer Experience specialist team helps customers learn...fastest growing AWS services and a leader in the Contact Center as a Service (CCaaS) category.… more
- Cisco (New York, NY)
- …Cloud Infrastructure & Software (Data Center ), Collaboration / Contact Center ). * Experience driving successful customer adoption and delivery of ... New York, New York. Meet the Team As a Customer Experience Manager, you will play a...and growth of our business. You're the primary CX point-of- contact for customers taking end-to-end ownership. In this role,… more
- Sprinklr (NY)
- …the Fortune 100. Learn more about our culture here: The Sprinklr Way. **Job Description** ** Contact Center experience is required for this role.** Working on ... **What makes you qualified?** + ** Experience deploying Voice and Non-Voice Contact center applications** like Genesys Engage, Amazon Connect, Cisco Webex … more
- Capgemini (New York, NY)
- …Engagement * Serve as the lead architect across large-scale transformation programs in the contact center and customer service domain. * Support pre-sales ... voice, chat, messaging, email, and social channels. * Design customer journeys, IVR flows, call routing strategies, and agent...with cloud platforms (AWS, Azure, GCP), contact center analytics, and unified communications. * Experience … more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …well as reinforces quality and customer service standards + Oversees functions of Customer Contact Center to include assigning staff shifts and schedules ... and most effective, efficient use of Contact Center Triage Consultants + Possesses strong customer ...experience in supervisory or leadership position in a call/ contact center . Minimum of 3 years full-time… more
- SCRAM Systems (Albany, NY)
- …, with at least 4 years in a leadership role focused on contact center solutions or SaaS. * Experience with platforms like Genesys, NICE inContact, Five9, ... Summary: We are seeking an experienced, results-driven Director of Contact Center Sales to lead and scale...at client organizations. * Collaborate with Marketing, Product, and Customer Success to refine value propositions and enhance the… more
