- Kyndryl (Albany, NY)
- …+ Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience ... experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS adoption and AI/ML… more
- Central Hudson Gas & Electric Corporation (Poughkeepsie, NY)
- …a crucial role in managing and overseeing the operations of the contact center . Supervisors ensure the customer experience is engaging, efficient, and ... Group and provides direct supervision to customer contact employees in our contact center... center targets for service level and customer experience + Drives employee engagement +… more
- Capgemini (New York, NY)
- …Capgemini Invent, you will support and deliver end-to-end transformation initiatives across contact center operations, customer service, and service ... strategies aligned to broader enterprise goals (eg, cost transformation, customer experience , digital enablement). . Design target...product management, and/or internal consulting with a focus on customer service, contact center , or… more
- Catholic Health (Buffalo, NY)
- … EXPERIENCE + Two (2) years of training/education experience preferred + Contact center experience preferred + Epic experience preferred ... This individual is responsible for developing and delivering training programs for Contact Center personnel. Trainers will develop curriculum tracks, materials,… more
- Capgemini (New York, NY)
- …team, you will lead strategic initiatives that reshape how organizations design and deliver customer service and contact center experiences. You will manage ... advisor to client executives, shaping strategic roadmaps for contact center modernization, service operating model evolution, and customer engagement… more
- NBT Bank (Oneida, NY)
- … customer experience and representing the NBT brand and core values. The Contact Center supports customer inquiries through phone, message center , ... Pay Range: $17.50 - $21.53 The Contact Center Agent I is responsible...driven goals. + 20% Responsible for creating a positive customer experience and achieving defined satisfaction goals… more
- Humana (Albany, NY)
- …+ ** Experience as a Lead Solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + ... needs and develop architecture solutions and blueprints for the customer experience center platform solutions...Provide best practice recommendations and optimization opportunities within the contact center experience platform +… more
- M&T Bank (Williamsville, NY)
- …Minimum of 2 years' banking/financial services customer service, sales or related experience Familiarity with Contact Center systems and frequently used ... **Location** **: Williamsville, NY** (Amherst Center ) _You are required to be on-site for...voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing… more
- Amazon (New York, NY)
- …business. The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve ... roadmap. Our team is at its best when a customer is thinking big and needs specialized experience...community and product teams. Act as primary point of contact for urgent customer issues in your… more
- M&T Bank (Amherst, NY)
- …documents and procedures Previous call center , banking operations, or customer service experience **Physical Requirements:** N/A M&T Bank is committed ... position is the first level of management within the Contact Center . Directs the daily workflow of...inclusive of a minimum of 2 years' work leadership experience Excellent customer service skills with ability… more