- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …experience. + Professional Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or training. **Other Job ... feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality … more
- HSBC (Buffalo, NY)
- … center environment. As our US Contact Center Premier Specialist you will: + Provide high quality service to achieve maximum customer satisfaction by ... our investors, our communities and the planet we all share. A US Contact Center Premier Specialist is trained to simultaneously handle multiple existing and… more
- Binghamton University (Binghamton, NY)
- …Title: Instructional Support Associate (SL-2) Salary: $51,500 (full-time, temporary) The Resource Center Program Data Specialist position is housed at Binghamton ... support to all 21st CCLC subgrantees to improve the quality of their programs and, in turn, improve the...students and the literacy of their families. The Resource Center Data Specialist will be supervised by… more
- Comfort Windows (Syracuse, NY)
- …window and home improvement company , is seeking an experienced Sales Lead Generation Specialist to join our Syracuse Call Center . The hours are Monday through ... segment + Responsible for generating a minimum of 25 quality set appointments per day from outbound calls +...social media, company contesting, etc. + Assist the Call Center Manager in developing outbound campaign call scripts and… more
- SUNY Upstate Medical University (Syracuse, NY)
- Job Summary: The Clinical Trails Specialist (Cancer Center Focus) will be the point of contact for review, preparation, processing, and negotiation of ... Clinical Trial Agreements (CTAs), including budgets, with priority given to Cancer Center activities. Additional duties include but are not limited to: review and… more
- Apicha Community Health Center (Jackson Heights, NY)
- …care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high- quality , culturally competent services ... Apicha Community Health Center aims to improve community health by providing...We are seeking a customer-oriented and professional Dental Office Specialist for our Jackson Heights site. The successful candidate… more
- Trinity Health (Syracuse, NY)
- …referral needs. Per referral guidelines, provide appropriate clinical information to specialist . + Call patient with appointment information. + Document all stages ... positive attitude and demonstrate a supportive and understanding behavior when in contact with patients, providers, employees, and patients. + Follow all policies… more
- Outreach Development Corporation (Brentwood, NY)
- …from substance use and behavioral health disorders by providing the highest quality , life-changing treatment, training and tools to build healthy lives. Our mission ... a life of unlimited potential by developing and delivering the highest quality evidence-based behavioral health services and training. For more information, please… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …Tier 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work ... and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure… more
- Small Business Administration (Buffalo, NY)
- …This position manages the operations of the Office of Capital Access' national contact center , providing timely and efficient delivery of program services to ... Summary You will serve as a Supervisory Disaster Recovery Specialist (Customer Service Manager) for the Small Business Administration...a diverse staff; and Plans and manages a nationwide contact center ; and Preparing and presenting policy,… more
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