- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- M&T Bank (Amherst, NY)
- …coordinate daily workflow to meet the objectives of the assigned department. Serve as subject matter expert on procedures, policy and operations to represent ... ** **Overview:** This position is the first level of management within the Contact Center . Directs the daily workflow of an assigned unit of between 10-15… more
- Bassett Healthcare (Edmeston, NY)
- …the patients lobby experience, and completion of all referral duties. + Acts as a subject matter expert in scheduling functions and departmental protocols + ... Office Assistant II serves as the first point of contact for patients within the Bassett Healthcare Network. This...Acts as a subject matter expert in registration… more
- Bassett Healthcare (Oneonta, NY)
- …and managed care information. Demonstrates a high level of understanding or acts as a subject matter expert for certain facets of the job (ie Scheduling, ... Office Assistant II serves as the first point of contact for patients within the Bassett Healthcare Network. This...completion of all referral duties. + Acts as a subject matter expert in scheduling… more
- Veterans Affairs, Veterans Health Administration (Buffalo, NY)
- …Professional Pharmacy Technician-Automation is assigned to the automation specialized area as the subject matter expert . The incumbent must have expert ... of pharmacy (such as sterile compounding, controlled substances, automation, clinical pharmacy, contact center , etc.) Skill in training and orienting new and… more
- University of Rochester (Rochester, NY)
- …and new hire paperwork, training new HR employees on front desk duties. + Subject matter expert on immigration status' and completing I-9s. Collects ... customer service and clerical support in Human Resources Employment & Service Center . Supports the recruitment and hire process by performing duties such as… more
- University at Albany (Albany, NY)
- …more information if necessary. + Maintain monthly GOLD 1844 Society member coding. + Serve as subject matter expert for new CRM (Raiser's Edge NXT). + Make ... and best practices used by other institutions. Share discoveries with supervisor for implementation. + Data-related nondisclosure agreements. + FERPA policies. +… more
- University of Rochester (Rochester, NY)
- …ce standards, and scenario development. **ESSENTIAL FUNCTIONS** + Patient Service Center (PSC) property management and maintenance coordinator. + Coordinates with ... for lease management and future planning. + Point of contact for emergency response for infrastructure failures. + Assures...and management of off formulary items. + Acts as SME for products and collaborates with LSCM and value… more