- CVS Health (NY)
- …each and every day. **Position Summary** Responsible for managing to resolution complaint /appeal scenarios for all products, which may contain multiple issues and ... from multiple business units. Ensure timely, customer focused response to complaints/ appeals . Identify trends and emerging issues and report and recommend solutions.… more
- New York State Civil Service (Albany, NY)
- …* Overseeing the entire customer complaint handling process from intake, complaint resolution, informal hearings, and appeals to the Commission with a ... regulation, with specific experience in the areas of consumer assistance, analysis, and complaint resolution.* This experience must include at least five years in a… more