- Pearson (Albany, NY)
- **Position Summary:** Working remotely from a home office, the Part-Time Customer Service Analyst serves as part of a team dedicated to providing Pearson ... employees to enhance the educational experience of students. The Part-Time Customer Service Analyst provides consistent, professional, courteous,… more
- City of New York (New York, NY)
- …for OMB and be an agile problem solver providing a high-level of customer service to OMB staff. The analyst will contribute to improving IT operations and ... Service Desk Operations JOB TITLE: One (1) Assistant Analyst / Analyst CONTROL CODE: OTH-25-01 SUMMARY: The Mayor's...to ensure issues have been resolved and provide excellent customer service . DESIRED SKILLS: - Working foundational… more
- CAI (Albany, NY)
- …a week). **Job Description** We are looking for a bilingual customer service -oriented **Bilingual Service Desk Analyst ** to provide Level 1 technical ... Bilingual (Italian/English) Service Desk Analyst **Req number:** R6634...associates and vendors, and providing the technical support and customer service needed to solve requests. This… more
- New York State Civil Service (Albany, NY)
- …Help desk duties including troubleshooting, resolving user issues, and providing customer service .Competitive Qualifications:You must be currently reachable on ... Agency State Comptroller, Office of the Title Business Systems Analyst 1, SG-18, Business Systems Analyst TR...efficiency and effectiveness of the system, business process, or product/ service to fulfill the business requirements (eg, Data Flow… more
- Palo Alto Networks (New York, NY)
- …team that blends technical expertise with direct customer engagement. As a Customer Focus Analyst , you'll act as the front line of communication between ... **Job Summary** Unit 42's Managed Detection and Response (MDR) service is growing fast - and we're building a...such as professional services, customer success, or customer support - must, Tier 1/2 SOC analyst… more
- Rochester Institute of Technology (Rochester, NY)
- …including ITS, the Service Center Analyst will provide best-in-class service with a high degree of customer satisfaction for technical and operational ... in a professional and timely manner. The Service Center Analyst will: + Provide customer support for the RIT community via multiple methods of intake, while… more
- Capgemini (New York, NY)
- **Job Title:** Service Management Consultant - ServiceNow Business Analyst **Location: Chicago, IL; Atlanta, GA; NY, NY; Dallas, TX; Houston, TX; Bridgewater, ... NJ** **Travel:** 25% **Job Description:** The ServiceNow Business Analyst (BA) plays a critical role in bridging business needs with technical capabilities on the… more
- Capgemini (New York, NY)
- **Job Title:** Senior Service Management Consultant - ServiceNow Business Analyst - CMDB/CSDM **Location:** Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New ... by Capgemini. **Job:** _Infrastructure_ **Organization:** _CIS US P&C_ **Title:** _Senior Service Management Consultant - ServiceNow Business Analyst -… more
- Oracle (Albany, NY)
- …deliver service and support that represents the highest level of customer service and quality. To do this, the analyst will: + Provide world class ... or Military Spouse new to corporate experience preferred Department Description: The Customer Service team provides unique services and support to internal… more
- UKG (Albany, NY)
- …drives retention, adoption, and advocacy. Role Overview We are seeking a data-driven, customer -obsessed Principal Customer Experience (CX) Analyst to join ... experience. + Minimum 3-5 years applying customer experience (CX) frameworks, customer journey mapping, or service design methodologies in a professional… more