- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- RiseBoro Homecare Inc. (Brooklyn, NY)
- …ie, M11A form, M11V form, etc. . Assist the Intake Supervisor in the areas of customer service , quality assurance , generating client outcome reports, and ... homecare, healthcare, and/or human services . Excellent interpersonal and customer service skills . Excellent oral and...follow up processes, and use independent judgment to produce quality work on time . Excellent organizational skills with… more
- M&T Bank (Williamsville, NY)
- …should work with leaders to raise the bar on quality and help increase quality resolutions in service to customer and managing risk. You'll collaborate ... and ensuring compliance at every level? As the Senior Quality Assurance Manager, you will lead a..., mitigate risk, and champion the voice of the customer . This role goes beyond traditional quality … more
- CME Associates, Inc. (Elmira, NY)
- …and scheduled accordingly. + Consistently perform and document all customer service inquiries, quality assurance reviews, and job progression. + ... a professional environment that reflects our core values: exceptional quality of service , outstanding customer care, employee growth and development,… more
- Agile Cold Storage (West Seneca, NY)
- About the Role: The QA Lead - Quality Assurance plays a critical role in ensuring that all warehouse operations meet the highest standards of quality and ... efficiency. This position is responsible for overseeing the quality assurance processes, implementing best practices, and ensuring compliance with industry… more
- New York State Civil Service (Albany, NY)
- …Seven years of experience in evaluating, implementing, planning, monitoring, or coordinating a quality assurance process in a customer call center. This ... Yes Agency Temporary and Disability Assistance, Office of Title Call Center Quality Assurance Specialist 2 (NYHELPS) Occupational Category Other Professional… more
- TD Bank (New York, NY)
- …that will cascade throughout the organization. **Department Overview** The Compliance Quality Assurance (US) team is responsible for providing independent ... quality assurance of compliance risk through the execution of reviews....the team, supports a positive work environment that promotes service to the business, quality , innovation and… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- City of New York (New York, NY)
- …regarding agency service requests and agency data. The Content and Quality Assurance Associate position is central to managing DOT's public-facing ... Executive Division, seeks a skilled and detailed-oriented Content and Quality Assurance Associate to work in the...of the Public Data team's mission is to provide customer service excellence and help further the… more
- The Fedcap Group (New York, NY)
- Job Description Position Summary: The Director of Quality Assurance & Training ensures appropriate and effective monitoring of existing procedures of program ... and maintain an annual report that provides a thorough description of Fedcap's Quality Assurance activities with an established Quality Improvement Plan… more
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