- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- NYSTRS (Albany, NY)
- …planning, technological strategies, supervision of daily operations, business continuity planning, customer service , quality assurance , supporting ... Section Manager -Business Analysis, Quality Assurance & Decision Support Solutions...as required for our business application portfolio + Maintain quality customer service by establishing… more
- New York State Civil Service (Albany, NY)
- …planning, technological strategies, supervision of daily operations, business continuity planning, customer service , quality assurance , supporting ... and providing budgetary information as required for our business application portfolioMaintain quality customer service by establishing and enforcing… more
- ABM Industries (Jamaica, NY)
- …use analytical tools to adjust operational practices, ensuring ongoing compliance. ** Customer Service & Quality Assurance :** + Collaborate closely with ... of customer satisfaction throughout operations. + Implement and analyze quality assurance programs to continuously improve the passenger experience and… more
- CME Associates, Inc. (Albany, NY)
- …and scheduled accordingly. + Consistently perform and document all customer service inquiries, quality assurance reviews, and job progression. + ... a professional environment that reflects our core values: exceptional quality of service , outstanding customer care, employee growth and development,… more
- New York State Civil Service (Albany, NY)
- …No Agency Information Technology Services, Office of Title Technology Analyst 1 ( Quality Assurance ) - Project Assistant Occupational Category IT Engineering, ... Agencies. Under the direction of the Technology Analyst 2 ( Quality Assurance ), SG-25, the Technology Analyst 1...findings. It will report defects and track resolutions, utilizing customer focus groups and monitoring ongoing customer … more
- Justworks (New York, NY)
- …in. Who You Are We are looking for an innovative and experienced Quality Assurance Analyst to join the Customer Success team. The Quality Assurance ... Quality Assurance Analyst (CS) New York,... Quality Assurance Analyst (CS) New York, New York Apply...managers + Participate in weekly calibration sessions + Ensure customer service performance is being met or… more
- Deloitte (Williamsville, NY)
- …extensive AI/ML engineering craftsmanship and advanced proficiency across multiple quality assurance disciplines and modern frameworks, consistently ... Accountability: Embrace and drive a culture of accountability for customer and business outcomes. Develop engineering solutions that solve...The ideal candidate will have a strong background in quality assurance , test automation, and a deep… more
- City of New York (New York, NY)
- …operations' needs in a manner consistent with BEDC's core values of safety, schedule, quality , and customer service . IHD supports projects from the business ... priority for the Agency. IHD's Engineering Services includes the Quality Assurance , Laboratory Services, Specifications/Standard Operating Procedures,… more
- City of New York (New York, NY)
- …operations' needs in a manner consistent with BEDC's core values of safety, schedule, quality , and customer service . IHD supports projects from the business ... priority for the Agency. IHD's Engineering Services includes the Quality Assurance , Laboratory Services, Specifications/Standard Operating Procedures,… more