- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Humana (Albany, NY)
- …willing to obtain ALTA language certification** **Prior experience in Telesales, Customer Service and/or Quality Assurance ** **1 or more years of ... caring community and help us put health first** Call Quality Professionals provide information that will assist in the...achieve their best health - delivering the care and service they need, when they need it. These efforts… more
- CME Associates, Inc. (Albany, NY)
- …and scheduled accordingly. + Consistently perform and document all customer service inquiries, quality assurance reviews, and job progression. + ... a professional environment that reflects our core values: exceptional quality of service , outstanding customer care, employee growth and development,… more
- Air National Guard Units (Scotia, NY)
- … SERVICE POSITION. This National Guard position is for a SUPERVISORY QUALITY ASSURANCE SPECIALIST, Position Description Number D1818000 and is part of ... meet the criteria for appointment of annuitants. Responsibilities As a SUPERVISORY QUALITY ASSURANCE SPECIALIST, GS-1910-12, you will supervise, establish and… more
- Pearl Interactive Network (Albany, NY)
- …(CSRs). This role includes monitoring incoming calls and other work types to assess customer service quality , accuracy of information, and adherence to ... **Pearl Interactive Network** is seeking a detail-oriented and process-driven ** Quality Assurance Analyst** to help monitor, evaluate,...calls and other types of work to evaluate the quality of customer service , accuracy… more
- Curtiss-Wright Corporation (East Farmingdale, NY)
- …with customer , government, and inter-departmental personnel. + Navy Nuclear Quality Assurance background, preferably with the Naval Nuclear Propulsion ... **Supplier Quality Assurance Engineer** We are looking...Quality Management System activities in manufacturing, procurement, vendor quality assessment, trend analysis, customer interface, and… more
- Immediate Mailing Services (Liverpool, NY)
- …quality inspections and findings. + Collaborate with the production, data processing, and customer service teams to improve quality and efficiency. + ... Print & Mail Quality Assurance Specialist Department: Quality...identification. + Turnaround Time: Average time taken to conduct quality inspections and resolve issues. + Customer … more
- Deloitte (Williamsville, NY)
- …extensive AI/ML engineering craftsmanship and advanced proficiency across multiple quality assurance disciplines and modern frameworks, consistently ... Accountability: Embrace and drive a culture of accountability for customer and business outcomes. Develop engineering solutions that solve...The ideal candidate will have a strong background in quality assurance , test automation, and a deep… more
- City of New York (New York, NY)
- …operations' needs in a manner consistent with BEDC's core values of safety, schedule, quality , and customer service . IHD supports projects from the business ... priority for the Agency. IHD's Engineering Services includes the Quality Assurance , Laboratory Services, Specifications/Standard Operating Procedures,… more
- TTEC (Malta, NY)
- Your potential has a place here with TTEC's award-winning employment experience. As a Quality Assurance Manager working onsite in Malta, NY you'll be a part of ... helpful training and tips to help them succeed in quality customer experience on every call. You'll...experience on every call. You'll report to the Director, Quality Assurance . We're looking for a leader… more