- Thruway Fasteners, Inc. (North Tonawanda, NY)
- …Thruway has six branch locations across New York, Pennsylvania and Georgia. POSITION SUMMARY The Customer Service Support Lead is the day-to-day go to ... customer service person for our Key, Target and Key-Sub customers....sales orders and sales returns. Adept at handling all customer needs including: problem solving, time management skills, processing… more
- iPostal1 (Montebello, NY)
- …cutting edge leader in the digital mailbox industry. Full Time Staples Support Team Lead - Customer Service - Montebello, NY Montebello, New York We're ... quickly growing and we're looking for confident, upbeat, personable Customer Service professionals to support ...Team Lead provides escalated customer support , manages work distribution, monitors service levels,… more
- The Walt Disney Company (New York, NY)
- …to agent assist tools and predictive analytics - all with the goal of enhancing the customer support experience. **As a Lead ML Engineer, you will be ... for cutting-edge AI to drive impactful solutions in the Customer Support domain. This role offers the...that address key pain points for both customers using self- service systems and customer service … more
- Amazon (New York, NY)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... Customer Engagements (SCE) is seeking a senior Deal Lead to drive engagement and lead the...You will be able to distill business objectives in service of developing and executing deal structures that maximize… more
- SMBC (New York, NY)
- …and develop junior staff, instilling best practices in troubleshooting, resolution documentation and customer service . * Lead by example in communication ... Improvement** * Lead smaller initiatives to refine support processes and raise service standards *...* Core networking concepts (DNS, DHCP, etc.) * Excellent customer service skills. * Excellent verbal and… more
- Tompkins Community Bank (Batavia, NY)
- …and chat service requests with the goal of providing excellent customer satisfaction and customer retention. Responsible for answering escalated calls from ... for all bank products utilizing experience and advanced knowledge to addresses complex customer inquiries and problems, with a high degree of skill and ability to… more
- Coinbase (Albany, NY)
- …The CX Programs team drives strategy, planning, and execution for the Global Customer Support (GCS) organization, operating at the intersection of product and ... support to transform the customer experience. We're...solutions that reduce friction through product improvements, automation, and self- service content. * Continuously improve customer satisfaction… more
- ASM Global (Brooklyn, NY)
- …various stakeholders + Oversee and provide guidance to the IT customer support technician team, ensuring high-quality service delivery. + Maintain and manage ... Position Title: IT Support Lead Department: Information Technology Reports...assistance to our end users while leading the IT customer support team. The ideal candidate will… more
- GovCIO (Albany, NY)
- …of desktop, laptop, and peripheral issues, while maintaining high standards of customer service and efficient team performance. This position is within ... basics + Remote desktop tools, Incident management software, Technical documentation, Customer service , Leadership, Problem-solving Clearance Required: Must be… more
- Albany Medical Center (Albany, NY)
- …maintain a safe and caring environment that supports excellence in clinical practice and customer service . This individual serves as a unit-based leader and acts ... of America) Salary Range: $78,773.63 - $122,099.12 Robotic Clinical Service Line Lead The Perioperative Clinical ...as a liaison to clinical staff, physicians, support staff, and others involved in promoting positive patient… more
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