- MongoDB (New York, NY)
- …to East Coast Hours (9am to 5pm EST). If you're passionate about being an Escalation Engineer working with our largest enterprise customers and are open to ... MongoDB Technical Services' Escalation Engineers are at the forefront of problem solving with key customers on our most visible and escalated issues. They combine… more
- Palo Alto Networks (New York, NY)
- …from out of box thinking and technical insight. The ideal Principal Engineering Escalation Engineer will bring a mix of customer management and broad/deep ... the starting points for success in this role. **Your Impact** This Engineering Escalation role is positioned to intercept and assist or drive technical escalations… more
- Xerox (Albany, NY)
- …troubleshooting, performance optimization, and ensuring high availability of network services. The engineer will serve as an escalation point for the NOC ... Sr. Network Engineer **General Information** Press space or enter keys...Perform proactive maintenance and capacity planning. + **Troubleshooting & Escalation ** + Act as Tier 3 escalation … more
- CUNY (New York, NY)
- Senior Network Services Engineer (IT Infrastructure Engineer 3) - Provisional **GENERAL DUTIES** This position encompasses professional and responsible highly ... decision, is responsible for the development of comprehensive infrastructure solutions. Engineer and operate mission critical infrastructure and be responsible for… more
- Fujifilm (Albany, NY)
- **Position Overview** The Senior Technical Support Engineer , MI - I (Tier 1) provides highly visible remote technical support across our product lines for HCUS ... the second level support across our Synapse products. This engineer is expected be able to resolve most of...issue. + Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a timely manner,… more
- Meta (Albany, NY)
- **Summary:** Meta is seeking a Connectivity Engineer to join the Design Engineering and Construction (DEC) team. Our data centers are the foundation upon which our ... and other information stored on Meta 's server banks.The DEC Connectivity Engineer will provide site level support to ensure DEC telecommunication projects are… more
- Capital One (Albany, NY)
- Senior Associate, L2 Support Engineer (Databolt) - Capital One Software (Remote) Ever since our first credit card customer in 1994, Capital One has recognized that ... same needs going forward. As an Senior Associate, Support Engineer , you will be a cornerstone of the Databolt...and problem management. You will serve as a specialized escalation point, taking ownership of complex customer issues that… more
- GE HealthCare (Rochester, NY)
- …difference builds a healthier world. Role Summary/Purpose: The Senior Field Service Engineer performs on time and accurate Preventative Maintenance in one or more ... modalities of equipment. The Senior Field Service Engineer is aware of and follows all Field Modification...complexity + Lead communications with customers and serve as escalation point for customer related concerns, including installations +… more
- Mastercard (Harrison, NY)
- …and governments realize their greatest potential._ **Title and Summary** Lead Cloud Operations Engineer Overview This is a Lead Cloud Operations Engineer role ( ... Observability and other tasks Role: The L3 Cloud Operations Engineer role has to fulfil below major objectives *...defect management * Problem Manangement * Change Management * Escalation and Communication * Cost Management * Service Desk… more
- Fujifilm (Albany, NY)
- **Position Overview** The LEAD PROJECT TEAM SUPPORT ENGINEER -MI provides remote technical, applications and system support for HCUS customers and supported business ... supervision and is comfortable making decisions to resolve customer issues. + This engineer will take ownership of situations in the absence of management + This… more