- SMBC (New York, NY)
- …staying informed of key new products, updates or bugs. Seek guidance from senior help desk members when facing new or challenging incidents. Update documentation ... use as well as for public posts and announcements on common IT procedures and problem resolutions. **Role Objectives: Expertise** Demonstrate understanding of device… more
- Robert Half Technology (New York, NY)
- …projects. Requirements * Minimum of 2 years of experience in IT help desk or desktop support roles. * Advanced knowledge of Microsoft Office Suite, ... Description We are looking for a skilled Help Desk Analyst to provide exceptional...Analyst to provide exceptional technical support and ensure smooth IT operations for our team. This role involves addressing… more
- Loretto Management Corporation (Syracuse, NY)
- …to the Client Support Manager, the Client Support Analyst works closely with the Desktop Administrator and other IT staff to resolve complex problems and ... maintain efficient IT operations. Responsibilities Job Duties Specific to This Position:...Performs on-site and remote analysis, diagnosis, and resolution of desktop , laptop, and endpoint problems for end-users, implementing corrective… more
- Extra Space Storage (Buffalo, NY)
- …and/or Experience:** + High School Diploma or GED with one year or more of Help Desk experience; or equivalent education + A+ Certification is preferred + ... days fully remote._** We're currently hiring for a **Service Desk Technician I** for our Buffalo, NY office. In...assistance via phone, in person, or remotely using remote desktop software. + Communicate effectively and concisely, both verbally… more
- Monroe Community College (Rochester, NY)
- …responsible for assisting with the daily operations of the technical services help desk in MCC's Technology division, providing first-line routine diagnosis ... + Assists in the coordination of the development of help desk strategies + Assists in the...through telephone, screen sharing, and remote control of the desktop + Installs software and updates for computers +… more
- City of New York (New York, NY)
- …and justice for all. KCDA has an exciting opportunity to work as a Help Desk Technician to complement our existing Information Technology team. The Information ... Accept support calls and accurately log them in the Help Desk application. - Troubleshoot and resolve...Perform onsite or remote diagnosis and resolution of complex desktop problems and recommend and implement corrective measures for… more
- Heritage Christian Services (Amherst, NY)
- Overview The Help Desk Technician will support all Heritage Christian Services employees, computer hardware and software, which supports the mission, vision and ... smart phones.) + Printers and copiers support. + Utilize help desk ticketing system. + Provide remote...Degree or equivalent 3 to 5-year experience in an IT -related field. + Experience providing Windows desktop … more
- Excellus BlueCross BlueShield (Latham, NY)
- … Desk Analyst is specific to the Service Desk Function at Excellus through the IT Help Desk . The Service Desk Analyst's role is to ensure ... needed. + Prepares and maintains clearly written documentation (of processes) for use by Help Desk , other support departments, and end users. + Leads smaller… more
- Robert Half Technology (Brockport, NY)
- Description We are looking for a dedicated Help Desk Analyst to join our team in Monroe County, New York. In this role, you will provide essential IT support ... complex problems, and contribute to maintaining a secure and efficient IT environment. Responsibilities: * Deliver first-level technical support to end users,… more
- Momentive Performance Materials Inc. (Niskayuna, NY)
- …regional specialists (internal / external) as needed. + Partners with the Global Service Desk to ensure IT services are delivered optimally and issues are ... Job Title: Manager - Americas IT End User Computing Summary:The Manager - ...ownership of end-user systems including, but not limited to, desktop computers, laptops/tablets, peripherals, VDI, remote and wireless access… more