- Molina Healthcare (Buffalo, NY)
- Molina Healthcare is hiring on our outbound Medicare Member Engagement team. This role is remote and will work 8am to 430pm Pacific Standard Time. ... Medicare Member Engagement Specialists will...Medicare Member Engagement Specialists will be making outbound...be computer savvy and have a high level of customer service experience. Top notch communication skills, both written… more
- Elevance Health (Latham, NY)
- ** Medicare Risk Adjustment Advanced Analytics Consultant** **On-Site Requirement: Hybrid 1;** **This role requires associates to be in-office 1 - 2 days per week,** ... to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and… more
- Excellus BlueCross BlueShield (Rochester, NY)
- …departmental, corporate, NYS Department of Health (DOH), Centers for Medicaid & Medicare Services (CMS), Federal Employee Program (FEP) and National Committee for ... Quality Assurance (NCQA) accreditation standards, as appropriate to the member 's case assignment. Uses a systematic approach to identify members meeting program… more
- CVS Health (Albany, NY)
- …to meet performance and productivity metrics, including call volume, successful member engagement , and state/federal regulatory requirements of this role. ... colleagues. + Communicate effectively, both verbally and in writing. + Excellent customer service and engagement skills. **Required Qualifications** + Must have… more
- Grifols Shared Services North America, Inc (Albany, NY)
- …also be tasked to move at a rapid pace using digital resources for customer engagement and to use technology for call planning/targeting, field communications, ... Western MA and VT. Other skill sets: *CRM evolution/expansion *Enhanced approach to customer targeting and engagement *Regular use of analytical data to generate… more
- Cardinal Health (Albany, NY)
- …health plans on patient enrollment and education efforts; co-develop campaigns to improve member engagement . + Build and maintain templates for call preparation, ... Marketing contributes to Cardinal Health_** Marketing is responsible for assessing customer needs, market conditions and competition to inform business strategy.… more
- University of Rochester (Rochester, NY)
- …schedules and recommends changes to improve patient flow. Patient Experience and Employee Engagement : + Role models excellent customer service to patients and ... that all functions are completed in an accurate, efficient, and customer friendly manner. Coordinates all staff training activities. Assists clinic supervisor… more
- Humana (Albany, NY)
- …partners with product teams to design products that satisfy and exceed customer needs. The Product Design Principal provides strategic advice and guidance to ... mobile interaction is simple, emotionally resonant, and aligned with member needs. This is an opportunity to have an...scale + Strong portfolio showcasing mobile experiences that drive engagement and improve health, wellness, or fintech outcomes +… more
- Humana (Albany, NY)
- …through compliant practices that bring value to the organization. This engagement includes call calibrations, call reviews, collaborative feedback to sales agents, ... be willing to obtain ALTA language certification** **Prior experience in Telesales, Customer Service and/or Quality Assurance** **1 or more years of coaching… more
- Humana (Albany, NY)
- …skills + Ability to connect meaningfully with customers to build emotional engagement and customer advocacy + Simplify complexity and integrate internal ... efforts to deliver an optimal customer experience + Easily adapt to learning new software/programs...Information** + Any Humana associate who speaks with a member in a language other than English must take… more