- FirstLight Fiber (Albany, NY)
- The Senior NOC Technician will provide 2nd level technical support to all managed and unmanaged networks controlled from the FirstLight Core NOC . This ... and NOC peers. When the system malfunctions, the Senior NOC Technician troubleshoots the network across multiple vendor platforms, makes repairs or refers… more
- FirstLight Fiber (Albany, NY)
- …), working with the most advanced technology in the industry. The NOC Technician position provides technical support to Enterprise, Carrier, Carrier-Mobility, ... Wholesale and Residential customers. This position works cross-functionally with customers, internal resources, equipment vendors, carriers, and field operations to resolve issues in production network and telecommunications systems. Participates under general… more
- NTT America, Inc. (Yonkers, NY)
- …Dispatch & Workflow Coordination + Oversee ticket dispatch, field technician assignments, and task prioritization using ServiceNow. + Coordinate with ... NOC , network engineering, and project teams to align field...in real time, adjust assignments based on urgency or technician availability, and ensure timely completion. + Backfill Dispatcher… more