- HTC Global Services Inc (Brooklyn, NY)
- …+ Lead and manage bridge calls during P1/P2 network incidents. + Network Design & Architecture Support + Contribute to High-Level and Low-Level Designs ... migrations, segmentation, or firewall architecture. + Review and validate network designs for scalability, security, and adherence to standards....years in networking, with at least 3-4 years in L3 -level support or senior escalation roles. +… more
- HTC Global Services Inc (Brooklyn, NY)
- …+ Experience: 10-12+ years in telecom operations, voice engineering, or unified communications support , with at least 3-4 years in L3 or senior escalation ... + Advanced Telecom Operations & Escalations + Act as the final L3 escalation point for all telecom-related incidents including SIP failures, PRI issues,… more
- Sumitomo Pharma (Albany, NY)
- …in this role. This person will play a lead role in ensuring our onsite Team is providing outstanding customer support , enhancing our Meeting Support ... and assisting in providing support at a L3 level, including to our Executive Leadership Team. This...and Responsibilities** + Provide Tier 2 and Tier 3 support to our users via ** onsite ,** phone,… more