- Hilton (Albany, NY)
- …Care Team that is revolutionizing human hospitality in a digital world\. As Senior Manager on the Customer Excellence Team, you will strive to provide ... level and/or position within the Company\.\#LI\-REMOTE **Job:** _Technology_ **Title:** _Senior Manager Customer Excellence \(Contact Center Projects\)_… more
- Otsuka America Pharmaceutical Inc. (Albany, NY)
- The Senior Manager , Centers of Excellence (CoEs) is responsible for establishing, leading, and optimizing one or more prioritized CoEs within the Global ... performance metrics and dashboards to support continuous improvement and operational excellence . The ideal candidate will have strong global collaboration skills and… more
- American Express (New York, NY)
- …line of defense for marketing compliance, CCR plays a critical role in preventing customer harm and maintaining trust in the American Express brand. Our work is ... improvements and implement prevention strategies that reduce operational risk and customer harm + Collaborate with Line of Business Compliance, Risk Management,… more
- NTT America, Inc. (Albany, NY)
- …Your Potential: Whether 2 Years or 20, Discover Rewarding Journeys with Us!** The ** Senior Customer Success Manager ** is a skilled individual contributor ... responsible for supporting the success of important customer accounts, with a focus on operational ...with a focus on operational excellence and customer satisfaction. In this role, the Senior … more
- Renaissance (Buffalo, NY)
- …contracts, ensuring compliance with regulatory requirements, operational excellence , and sustained customer trust. The Senior Program Manager serves as a ... our actions, and grow and evolve. **Job Description** The Customer Success Manager Senior is...Mentor and provide functional leadership to program managers and customer success professionals, setting standards for excellence … more
- M&T Bank (Williamsville, NY)
- **About the Role:** Are you passionate about driving excellence in customer experience and ensuring compliance at every level? As the Senior Quality ... Assurance Manager , you will lead a high-impact team within our Customer Advocacy division, focusing on the most critical and escalated customer complaints -… more
- Coinbase (Albany, NY)
- …and fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which ... teams to leverage LLMs, workflow automation, and predictive systems that enhance customer interactions. * Drive operational excellence through effective incident… more
- Capital One (New York, NY)
- Senior Manager , Product Manager - Customer Services & Strategy (US Card) Product Management at Capital One is a booming, vibrant craft that requires ... quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and… more
- MTA (New York, NY)
- Senior Manager , Program Delivery & Process Management Job ID: 13722 Business Unit: MTA Headquarters Location: New York, NY, United States Regular/Temporary: ... Delivery Date Posted: Nov 11, 2025 Description POSTING NO. 13722 JOB TITLE: Senior Manager Program Delivery & Process Management DEPT/DIV: People Department WORK… more
- Coty (New York, NY)
- Market Insights & S&OP Senior Manager **Demand Insights & S&OP Senior Manager ** **Supply Chain - NYC** **COTY is looking for smart leaders who are fast ... and passionate.** The Demand Insights & S&OP Senior Manager for Consumer Beauty will manage,...position requires a balance of strategic vision and operational excellence to guide the business toward achieving its growth… more