- University of Rochester (Albany, NY)
- …Resolves high-level technical problems for customers across IT areas that are received via Service Desk intake mechanisms, such as service tickets and email. ... any performance issues or concerns. Assists with reporting on agent and team metrics. May provide on-call support. Provides...network, including on-site and off-site locations. + Represents the Service Desk support areas for new services… more
- Excellus BlueCross BlueShield (Dewitt, NY)
- …benefits, claim payments, and enrollment in accordance with MTM, Corporate Service strategy, NCQA, and legislative requirements. The Customer Care Advocate provides ... service for customers and business partners while responding in...requirements: + Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9… more