• Service Desk Agent II

    ASM Research, An Accenture Federal Services Company (Albany, NY)
    …roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, ... directed. **Minimum Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a working knowledge and progressive… more
    ASM Research, An Accenture Federal Services Company (08/08/25)
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  • Call Agent

    City of New York (New York, NY)
    …and information technology systems for researching the answers to questions in a customer service , help desk or public information capacity; or 3. A four-year ... and information technology systems for researching the answers to questions in a customer service , help desk or public information capacity may be substituted on… more
    City of New York (09/05/25)
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  • Customer Care Advocate IA

    Excellus BlueCross BlueShield (Dewitt, NY)
    …benefits, claim payments, and enrollment in accordance with MTM, Corporate Service strategy, NCQA, and legislative requirements. The Customer Care Advocate provides ... service for customers and business partners while responding in...requirements: + Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9… more
    Excellus BlueCross BlueShield (08/20/25)
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  • Telecommunications (Voice)

    City of New York (New York, NY)
    …Internet Protocol (VoIP) systems throughout the agency, as well as serve as a service desk support agent onboarding and offboarding users. TELECOMMUNICATIONS ... voice telecommunications (telephone, radio, microwave, fiber optic and cellular service ) telecommunications technology, electronics, physics, and/or planning and analysis… more
    City of New York (07/12/25)
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