- University of Rochester (Brighton, NY)
- …with unique customer situations. + Assists with onboarding process and training of new Service Desk team members and provides team mentoring on an on-going ... experience required + Or equivalent combination of education and experience + Previous service desk or call center experience preferred + Experience with… more
- City of New York (New York, NY)
- …technical teams, while documenting and partnering with other units to resolve any issues. Service Desk 's support inhibits task completion and the overall ... , assuming increasing levels of responsibility for the agency's success. The Service Desk Operations (SDO) Associate Directors align daily operations to… more
- CompuCom (Albany, NY)
- …a Service Desk Technician to join our team. Our Service Desk Support Agents coordinate, diagnose, and troubleshoot incoming employee calls for ... industries. They are the first point of contact for all service requests needing support for technical/IT issues involving desktop, laptop or network services… more
- Stony Brook University (Stony Brook, NY)
- IT Service Desk Technician - Day Shift -...2 years of experience in a Help Desk , Service Desk or technical support environment. + ... Off **Position Summary** At Stony Brook Medicine, a **IT Service Desk Technician ** at the...five years experience in a Help Desk , Service Desk or technical support … more
- GMHC (New York, NY)
- …with threat response procedures and participation in log audits or security event reporting. Service Desk & Support Tools + Experience using service ... are mandatory requirements of the job: Tier 1 Help Desk Support + Respond to user ...incidents (eg, Zendesk, Fresh service , or Jira Service Management). + Proficient with remote support … more
- SUNY Morrisville (Morrisville, NY)
- …2+ years of experience working with professional grade audiovisual equipment and/or service desk computing support . Additional Information: SUNY Morrisville ... design, and recommendations for improving AV setups. + End-User Support (Help Desk - our Tier 1...issues. + Collaborate with other departments to deliver high-quality tech support tailored to user needs. +… more
- Citigroup (New York, NY)
- …Director of Public Cloud, this role will be responsible for delivering world-class operational support and service desk capabilities for Citi's public cloud ... are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of...Desk Management** : Build and manage a cloud-focused service desk function to support … more
- Capital Region BOCES (Albany, NY)
- …be granted competitive class status without the need to participate in a competitive exam. Civil Service Title: Help Desk Technician Job Number: 2026-109 ... - Berlin Central School District BASIC FUNCTION: The Help Desk Technician is the primary contact with...that are routine in nature. Enters calls into department support call tracking database/system. Troubleshoots technical support … more
- Unity House (Troy, NY)
- …- Troy, NY Full-Time | Non-Exempt | On-Site Sign on bonus:$750 We're looking for a service -oriented Help Desk Technician to join our IT team and ensure ... for staff across our programs. Job Summary: The Help Desk Technician provides first-level technical support...and community! Unity House is a Rensselaer County-based human service agency that provides a wide range of services… more
- Chenega Corporation (West Point, NY)
- …and take your career to the next level! The **Senior Help Desk Technician ** will respond to incoming help and service requests from customer end-users which ... **Req ID:** 38108 **Summary** **Senior Help Desk Technician ** **West Point, NY** Are...core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join… more