- Broadview FCU (Albany, NY)
- …member issues and escalations with professionalism, accuracy, and empathy within a call center environment . This role supports financial transactions, ... member issues, ensuring first-contact resolution and a positive member experience within a call center environment. + Adherence to call center protocols,… more
- Healthfirst (NY)
- …accredited institution. + Extensive work experience including inbound and outbound call center with telemarketing responsibilities within a healthcare ... Services at home. + Documents all incoming/outbound calls under call tracking in Salesforce + Documents all outcomes in...environment. + Healthfirst product knowledge of Complete Care, Senior Health Partners (SHP) or managed long-term care. +… more
- UHS (Norwich, NY)
- Position OverviewA Patient Contact Center Representative (PCCR) is the customer service liaison to each of our practices. The PCCR interacts with each patient ... School Diploma or equivalent Preferred: + Previous medical, administrative, call center and customer service experience +...for every voice to be heard. Engagement Councils, peer recognition , and initiatives like Walk in my Shoes for… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in ... The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully… more
- Cardinal Health (Albany, NY)
- …experience preferred + 2-4 years of Customer Service inbound /outbound phone call center experience preferred + Experience with medical insurance/billing ... environment with access to high-speed internet._ **_Responsibilities_** + Inbound and outbound call queue to assist in placing orders, obtain missing information to… more
- Highmark Health (Albany, NY)
- …*Identifies potential opportunities, problems and concerns; recommends and forwards to Sr Service Representative and/or Management for review. E3. Processes ... Two (2) years Customer Service related experience in a high volume call /contact center is preferred. **Pay Rate:** $21.71 _The starting hourly rate for this… more
- Cardinal Health (Albany, NY)
- …problem-solving order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations ... or equivalent work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been… more
- Casella Waste Systems Inc. (Rochester, NY)
- …as needed\. + Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability\. + Utilizes ... ## Position Summary The Customer Care Representative provides outstanding service to our customers by...customers\. + Understands and strives to meet or exceed call center metrics while providing excellent consistent… more
- University of Rochester (Rochester, NY)
- …Follows emergency protocols accordingly. + Contacts the appropriate supervisor and/or manager on- call , as well as senior leadership, notifying them of the ... by answering telephone, e-mail, and web-based, including social media, service call requests from members of the University community and non-University community.… more
- Pearl Interactive Network (Albany, NY)
- …overspending, analyzing cost variance and scheduling expenses. + Summarize, collect and analyze call center trends and data for regular performance reports. + ... needed. + Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.… more
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