- Broadview FCU (Albany, NY)
- …member issues and escalations with professionalism, accuracy, and empathy within a call center environment . This role supports financial transactions, ... member issues, ensuring first-contact resolution and a positive member experience within a call center environment. + Adherence to call center protocols,… more
- GAP Solutions Inc (Albany, NY)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal ... overall execution and oversight of the HSI Tip Line Call Center contract. The DPM serves as...incident reporting. + Provide direct supervision and mentoring to Sr . and Jr. Customer Service Representatives as needed. +… more
- GAP Solutions Inc (Albany, NY)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal ... The Homeland Security Investigations Tip Line (HSITL) is a national intake center for the receipt of alleged criminal or suspicious activity administered by… more
- GAP Solutions Inc (Albany, NY)
- …augment federal staff. **Position Objective:** The Sr . Customer Service Representative (CSR) will provide senior -level intake, analysis, and documentation ... (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont,...Homeland Security Investigations (HSI) Tip Line, a 24/7/365 national center for reporting criminal or suspicious activity. Sr… more
- GAP Solutions Inc (Albany, NY)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal ... and performance issues related to the HSI Tip Line Call Center contract. The PM is responsible...managing overall program execution, and leading a team of Sr . and Jr. Customer Service Representatives. The PM will… more
- Healthfirst (NY)
- …accredited institution. + Extensive work experience including inbound and outbound call center with telemarketing responsibilities within a healthcare ... Services at home. + Documents all incoming/outbound calls under call tracking in Salesforce + Documents all outcomes in...environment. + Healthfirst product knowledge of Complete Care, Senior Health Partners (SHP) or managed long-term care. +… more
- Amalgamated Bank (New York, NY)
- Amalgamated Bank is seeking a Sr . Contact Center Representative ! This is a highly visible, high-impact team responsible for every aspect of the consumer and ... client has an optimal experience in any situation. The Sr . Contact Center Representative will...+ Serve as back-up/overflow to provide technical and operational call center support to business clients for… more
- WMCHealth (Ardsley, NY)
- …of customer service and/or medical office experience required. Experience in a call center preferred. Education: High school diploma or equivalent required. ... Sr Patient Service Rep Company: NorthEast...(https://pm.healthcaresource.com/cs/wmc1/#/preApply/30181) Internal Applicant link Job Details: Job Summary: The Senior Patient Service Representative is responsible for… more
- Cardinal Health (Albany, NY)
- …resolving order issues, researching accounts, and providing resolutions in a high-volume call center environment. Strive to enhance customer experience by ... preferred + 2-4 years of experience in a high-volume call center where communication and active listening...instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **REMOTE DETAILS:**… more
- KPH Healthcare Services, Inc. (Gouverneur, NY)
- …Possesses knowledge and ability to complete all tasks associated to the call center . Works under general supervision. Follows standard procedures to ... to act as supervisor in charge, in absence of call center supervisor and handle escalated member...years experience as a Pharmacy Technician or Customer Service Representative in a health care related service. **Special Conditions… more