- Microsoft Corporation (New York, NY)
- …with various internal and external teams to resolve customer issues. Mentors others the on Support Escalation Management team. Acts as a key member of ... products and services. + Cloud Technology Certification (Azure Fundamentals. M365 Fundamentals). Support Escalation Management IC4 - The typical base… more
- ServiceNow, Inc. (New York, NY)
- …cross functional teams to resolve customer issues that cannot be addressed through standard support channels. + Escalation Management : Serve as an ... **What you get to do in this role:** + Support Customer Implementations: Lead/Contribute to the successful delivery of... point for critical customer issues not resolved by Support , Expert Services (ES), or Impact teams. + Collaborate… more
- Catholic Health Services (Melville, NY)
- …managed care plans. + Coordinates the validation of contracts as loaded in contract management systems. + Works with Managed Care team on recovery efforts tied to ... training tools. + Supervises the day-to-day work of the Escalation Unit Analysts. + Evaluates the performance and completes...purposes. + Experience with hospital billing and or decision support systems a plus. + Strong knowledge of the… more
- MongoDB (New York, NY)
- …trust MongoDB to build next-generation, AI-powered applications. MongoDB Technical Services' Escalation Engineers are at the forefront of problem solving with key ... in the United States. This role specifically follows a weekend support model (Wednesday-Sunday, Saturday-Wednesday, or Friday-Tuesday, with the next two days… more
- Citigroup (Getzville, NY)
- …to ensure appropriate escalation in according with Issue Management and Escalation Policies. + Support management in the review and challenge ... Thinking, Business Acumen, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Escalation Management , Issue Management , Risk … more
- Fortress Brand (New York, NY)
- …within your pod, fostering high-level relationships with client leadership and providing escalation support to account management teams. + Collaborate ... from a 360 perspective. We work effectively to give every client the hands-on support , niche knowledge, and first-access they need to win in the world's most… more
- KeyBank (Buffalo, NY)
- …(KRIs), data tolerances, and performance metrics + Support Data Risk Reporting and escalation management processes + Support the Data Risk Policy and ... + Monitor and report on adherence to Key's Data Risk Management Framework and related policies + Support the development and refinement of Key Risk Indicators… more
- M&T Bank (Getzville, NY)
- …for full time opportunities throughout the Bank. **Department Description:** The Legal Management and Support team is chartered to provide Foreclosure, ... in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management . + Design, implement, maintain and enhance internal… more
- Wells Fargo (New York, NY)
- …Join us! **About this role:** Wells Fargo is seeking a **Control Management Specialist** within Equities Trade Surveillance. The Corporate & Investment Banking (CIB) ... Control organization serves as the front line of risk management and is accountable for assessing and effectively managing all associated risks for their groups.… more
- Cardinal Health (Albany, NY)
- …and optimizing vendor performance. **_Job Summary_** The Manager, Vendor Relationship Management will support Cardinal Health's Global Business & Finance ... **_What Vendor Management contributes to Cardinal Health_** Finance oversees the...support structured resolution with delivery leads. + Manage escalation paths per governance tier; ensure timely closure of… more