- HTC Global Services Inc (Brooklyn, NY)
- …Experience: 10-12+ years in telecom operations, voice engineering, or unified communications support , with at least 3-4 years in L3 or senior escalation ... Operations & Escalations + Act as the final L3 escalation point for all telecom -related incidents...using CDRs, traces, SIP logs, and provider diagnostics. 2. Telecom Infrastructure Management + Manage and optimize… more
- HTC Global Services Inc (Brooklyn, NY)
- Telecom Support Lead L3 Avaya and Voice Network Exp We are seeking a highly experienced Telecom Support Lead ( L3 ) with deep expertise in ... Telecom Operations & Escalations Serve as the final L3 escalation point for telecom incidents including...using CDRs, SIP logs, traces, and provider diagnostics. 2. Telecom Infrastructure Management Manage and optimize enterprise… more