• Telephone Agent

    City of New York (New York, NY)
    …DOE information or about transitional child care. The Client Experience Unit Telephone Agent , with latitude to independent judgment and decision-making, has ... the following responsibilities: - Report to Supervisor of the Client Experience Unit. - Receive calls from the hotline - Make calls to provider/parent etc. to resolve issues - Respond to parent/provider calls coming through the Client Experience Unit, as… more
    City of New York (10/02/25)
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  • Medicaid Helpline Agent

    City of New York (New York, NY)
    …a Medicaid Helpline Agents in the DSS Infoline/Helpline call center. The Medicaid Helpline Agent will: - Respond to telephone inquiries from the general public ... Team Supervisor, with some latitude for independent judgement, the Medicaid Helpline Agent is responsible for providing information to callers on the Medicaid… more
    City of New York (08/13/25)
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  • Office Assistant 1

    SUNY Upstate Medical University (Syracuse, NY)
    …Will submit Telephone trouble service via e-mail at ###@upstate.edu, Use the Telephone Agent software phone system to look up the necessary information for ... switchboard activities, which include, but is not limited to: Fully understanding the telephone software Amtelco, backup phone system on the digital phone and its… more
    SUNY Upstate Medical University (07/16/25)
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  • Call Center Systems Analyst

    Suburban Propane (Syracuse, NY)
    …of corrective measures + Performs system administration on configurations, contact center agent system, telephone logons, agent skills, functions and ... support for the Company call management processes: hosted IVRs, service location telephone & recording systems and automated prompts and announcements resident in… more
    Suburban Propane (08/16/25)
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  • Call Agent , Bureau of Customer Support

    City of New York (New York, NY)
    …pamphlets, and information. DUTIES WILL INCLUDE BUT NOT BE LIMITED TO: The Call Agent will communicate effectively on the telephone and through live chat to ... The Call Center is seeking to hire a Call Agent . The Call Agent will be responsible...as assigned. PREFERRED SKILLS: Strong customer service orientation Courteous telephone manner Excellent oral and written communication skills Basic… more
    City of New York (08/13/25)
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  • Medicaid Helpline Agent

    City of New York (New York, NY)
    …BECOMES AVAILABLE, TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT. Infoline is HRA's telephone service center, which provides information on HRA's programs to the general ... both an Interactive Voice Response System (IVRS) and live telephone agents who speak to callers directly and are...with some latitude for independent judgement, the Medicaid Helpline Agent is responsible for providing information to callers on… more
    City of New York (08/13/25)
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  • Assistant Purchasing Agent (NY Helps)

    New York State Civil Service (Rensselaer, NY)
    …Yes Agency Children & Family Services, Office of Title Assistant Purchasing Agent (NY HELPS) Occupational Category Other Professional Careers Salary Grade 14 ... Rensselaer State NY Zip Code 12144 Duties Description The Assistant Purchasing Agent will work within OCFS' Bureau of Contract Management, and responsibilities will… more
    New York State Civil Service (09/23/25)
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  • Infoline Agent

    City of New York (New York, NY)
    …BECOMES AVAILABLE, TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT. Infoline is HRA's telephone service center, which provides information on HRA's programs to the general ... public. Infoline uses both an Interactive Voice Response System (IVRS) and live telephone agents who speak to callers directly and are able to provide case specific… more
    City of New York (08/13/25)
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  • Access Center Lead Agent - FPA Access…

    Mount Sinai Health System (New York, NY)
    **Job Description** In the Access Center Lead Agent role within the FPA Access Center, you will be responsible for exemplifying patient experience while interacting ... with patients and visitors over the telephone and other communications channels by providing superior customer...various doctors' offices in our health system. The Lead Agent for the Access Center is a senior level… more
    Mount Sinai Health System (10/04/25)
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  • Purchasing Agent

    New York State Civil Service (Menands, NY)
    …Yes Agency Corrections and Community Supervision, Department of Title Purchasing Agent Occupational Category Other Professional Careers Salary Grade 18 Bargaining ... year of permanent competitive service as either an Assistant Purchasing Agent ; or Office Assistant 3 (Calculations).Minimum Qualifications for Open Competitive… more
    New York State Civil Service (10/03/25)
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