- Insight Global (New York, NY)
- Job Description An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 ... team - this team is encompassed of a virtual Tier 1, a virtual Tier 2...Degree OR equivalent experience as a Service Desk Analyst or Technical Support (1- 2 + years)… more
- City of New York (New York, NY)
- …Ensure high levels of customer service quality and availability by working closely with Tier 2 , Tier 3 and Vendor support groups. - Make determination ... responsibilities as required. PREFERRED SKILLS - Thorough knowledge of service desk functions and operations. - A+...in an area related to duties described above; or 2 . Education and/or experience which is equivalent to "1"… more
- City of New York (New York, NY)
- …City. The New York City Department of Environmental Protection's, Business Information Technology's, Service Desk Unit is a first level technical team dedicated ... Information Technology (BIT) seeks to hire one (1) IT Service Management Specialist to provide Tier I...years of satisfactory full-time experience related to information technology service management, process management, operations; 2 . A… more
- Insight Global (Melville, NY)
- …on a timely basis, within the guidelines of the PC Support Team and the Service Desk System processes. * Adheres to all standards for desktop\laptop and end-user ... Devices and peripherals. * Works closely with the IS Service Desk to ensure the team is...and Requirements Minimum of 3 years experience in a tier 2 technical support position providing break/fix… more
- CACI International (Rome, NY)
- …Rome, New York locations. **Responsibilities:** + Support end-user applications and work in a multi- tier service desk as well as work with software ... CACI is seeking a Systems Administrator to support a Service Desk team on the F3I program....+ Populate a consolidated Knowledge Management solution to provide Tier 0 Self Service Portal to user… more
- City of New York (New York, NY)
- …process re-engineering, change management, program management, security administration, service desk , computer operations, telecommunications, and document ... - Collaboration: Collaborate with Application Development, Windows systems and accounts, Service Desk , bureau liaisons and stakeholders. - Performs other… more
- City of New York (New York, NY)
- …process re-engineering, change management, program management, security administration, service desk , computer operations, telecommunications, and document ... only to current City of New York employees serving in a permanent Civil Service title of Computer Operations Manager or Computer Systems Manager; or, those who are… more
- SHI (Albany, NY)
- …and emerging technologies to enhance personal and professional growth. + Mentor and train lower- tier engineering and service desk employees. + Document work ... and collaborates with both internal and external stakeholders, including Service Desk Analysts and Account Managers. Key...certifications within first year of SHI employment: Meraki ECMS 2 , ITIL Foundations v4 The base salary range for… more
- SUNY Morrisville (Morrisville, NY)
- …+ years of experience working with professional grade audiovisual equipment and/or service desk computing support. Additional Information: SUNY Morrisville is ... recommendations for improving AV setups. + End-User Support (Help Desk - our Tier 1 Support): +...+ Maintain records of AV system configurations, inventory, and service history. + Document issues, resolutions, and recurring problems… more
- City of New York (New York, NY)
- Job Description APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE. The Department of Social Services (DSS) is comprised of the ... System Center Configuration Manager (SCCM) infrastructure, support its end users, provide Tier I-II and III support for DSS/HRA/DHS issues, and provide the… more