- AeroVironment (Wilmington, MA)
- …documentation reviews to validate company policies, procedures, and requirement are met + Tier 2 Cyber help desk duties, including handling issue escalation and ... efforts, software vetting, compliance documentation, exception monitoring, and configuration support . You will be required to manage a heavy...Paul MacCready, we've been at the leading edge of technical innovation for more than 45 years. Be a… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the ... the application, and deal with day-to-day administration and ongoing technical support . + Partner with the National...application development teams to work on issues escalated to Tier 2 . + Adhere to the defined… more
- Robert Half Technology (Cambridge, MA)
- …while maintaining a high level of service. Responsibilities: * Deliver Tier 1 to Tier 2 .5 technical support for desktop systems, ensuring timely ... support to both office and lab environments, handling technical escalations and ensuring smooth operations for onsite employees....* Minimum of 3-5 years of experience in desktop support and technical troubleshooting. * Proficiency in… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured ... Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support...(eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical … more
- Beth Israel Lahey Health (Charlestown, MA)
- …variety of systems. 6. Advanced technical computer skills as required for technical support specific to functional areas and related systems. 7. Knowledge of ... Using the Information Technology Service Management suite provided, this Tier 1 support position is responsible for...maintaining and ensuring the accuracy of all logged information. 2 . Responsible for Level 1 support providing… more
- ZOLL Medical Corporation (Chelmsford, MA)
- …team. It's a great time to be a part of ZOLL! Job Summary The Technical Support Associate is responsible for tier 1 customer and ZOLL Sales Team Support . ... Essential Functions + Provide tier I technical support functions including, but not limited...preferred or + Equivalent experience required + Minimum of 2 years prior technical support … more
- Oracle (Boston, MA)
- …to product support strategy and model. Provide expert-level troubleshooting and technical support for Oracle's Big Data Service (BDS), OAC, DFS, DIS, ... **Job Description** As a member of the Support organization, your focus is to deliver post-sales...an advocate for customer needs. This involves resolving post-sales non- technical customer inquiries via phone and electronic means, as… more
- Optiv (Boston, MA)
- …prioritizing effectively. * Currently holds and maintains a CCIE Security and at least one other Tier 2 or Tier 3 certification in the network and edge ... edge security programs and related security technologies. * Provide oversight on 2 -10 concurrent engagements, ensuring both technical and business outcomes are… more
- Oracle (Boston, MA)
- …review boards, change management, communication programs, and recruiting tools. This Principal Technical Program Manager (TPM) will support our newly established ... + Use your strong analytical, problem-solving, and business acumen to support informed decision-making, balancing technical , operational, and business… more
