- Trustmark (Raleigh, NC)
- …to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems. **Key ... Accountabilities:** + Provides resolution to high volume of client/customer inquiries and requests over the phone, through a basic understanding of business rules, products and procedures. + Determines root cause and resolve client/customer issues,… more
- Cardinal Health (Raleigh, NC)
- …issues, researching accounts and providing resolutions in a high-volume call center . The Representative II , Customer Service Operations processes orders ... in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- Mass Markets (NC)
- …success of a globally expanding, industry-leading organization. Join our team as a Remote Call Center Customer Service Representative and help us deliver ... business services companies in the USA, with a strong call center footprint and operations that extend...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Cardinal Health (Raleigh, NC)
- …in problem-solving, research and problem/dispute resolution. **_Job Summary_** This Bilingual Representative II , Customer Service Operations is responsible for ... experience, preferred + 1-3 years of customer service experience in a call center environment, preferred + Fluent in English and Spanish (able to communicate… more
- Mass Markets (NC)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Mass Markets (NC)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- MSC Industrial Supply Co. (Davidson, NC)
- …manner including answering inbound calls, emails, and service requests in a fast paced call center environment and utilize support center tools to drive ... organize all standard work physical files. + Resolve customer complaints as received into call center via phone or email. + Follow departmental phone script, and… more
- MSC Industrial Supply Co. (Davidson, NC)
- …timely manner including answering inbound calls, emails, and service requests in a fast-paced call center environment and utilize support center tools to ... organize all standard work physical files. + Resolve customer complaints as received into call center via phone or email. + Follow departmental phone script and… more
- Truist (Lumberton, NC)
- …surrounding collections **Preferred Qualifications:** 1. Bilingual 2. Previous lending or call center experience **General Description of Available Benefits for ... which may include relevant system codes. 8. Execute on the established call scripts documented in training, policies, procedures, and guidelines. 9. Achieve… more
- Medtronic (Charlotte, NC)
- …management to coordinate activities + Be a services ECO ( change order) representative in R&D projects. Includes both ECO origination for service based deliverables ... to broader Services team (outside of RAS S&R) for call closure and escalation follow-up + Develop content, validate,...needed - Support RAS System troubleshooting at the training center + In concert with the Medtronic Startup Specialists… more