- Mass Markets (NC)
- …are looking for a motivated and results-driven Team Leader to oversee a team of call center agents. This role is essential in ensuring that ... pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: + Oversee a team of call center agents,...service environment. + Proven experience in a supervisory or team lead role. + Strong understanding of… more
- Camping World (Greenville, NC)
- …. 2+ years of experience in customer service, preferably in a roadside assistance or call center environment. . Proven excellence in a similar role. . Strong ... The Lead Roadside Assistance Intake Agent oversees the intake...and provides guidance and support to the Intake Agent team . Support the Roadside Contact Experience Supervisor in monitoring… more
- Mass Markets (NC)
- …+ High School Diploma + 3-4 years of experience working as a call center trainer or team leader . + Proven experience in designing and delivering ... a dynamic and experienced Training Specialist to join our team . This role is critical in ensuring that new...using Zoom as a training environment. + Understanding of call center metrics, KPIs, and operational procedures.… more
- BD (Becton, Dickinson and Company) (Durham, NC)
- …years of experience supervising associates in a technical support call center , focused on optimizing operations, enhancing team performance, and delivering ... in customer service within technical support environments, with expertise in call center operations, workflow management, and support escalation procedures… more
- UNC Health Care (Chapel Hill, NC)
- …health and well-being of the unique communities we serve. Summary: The Clinical Call Center Supervisor oversees the daily (24/7/365) clinical operations for all ... RN level Triage Telehealth- Share clinical expertise in Clinical Call Center triage nursing across the health...tertiary care and one (1) year of supervisor or team lead experience in specialty area. 2… more
- GAP Solutions Inc (Raleigh, NC)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal ... and performance issues related to the HSI Tip Line Call Center contract. The PM is responsible...contract compliance, managing overall program execution, and leading a team of Sr. and Jr. Customer Service Representatives. The… more
- Camping World (Greenville, NC)
- …or related field preferred. . 3 + years of experience in customer service or call center environments, with at least 1-2 years in a supervisory or leadership ... attention to detail and time management. . Familiarity with roadside assistance operations, call center software, CRM systems and office 365 applications .… more
- MetLife (Cary, NC)
- …Experience with Disability product a strong plus. * Suggested 5 Years' experience in call center environment. * Positive attitude and desire to develop. * ... the US Customer Care Supervisor ensures that the service team offers a customer-centric experience on every call...events, meetings, training, business continuity, etc. * Supervise and lead a team of customer care associates… more
- TEKsystems (Cary, NC)
- …GED with minimum of Associate degree preferred + One year or more of call center experience + Experience working with management information systems to ... questions and concerns during refill scheduling and transfer to the clinical team pharmacists and nurses when appropriate + Identify and report adverse events… more
- TEKsystems (Cary, NC)
- …GED with minimum of Associate degree preferred One year or more of call center experience Experience working with management information systems to effectively ... questions and concerns during refill scheduling and transfer to the clinical team pharmacists and nurses when appropriate Identify and report adverse events AEs… more