- US Bank (Charlotte, NC)
- …our communities, and each other. **Job Description** Monitors and evaluates the quality of work as measured against timeliness, accuracy and productivity standards. ... Documents quality issues, performance measures and quality improvements for management review. Provides information to assist in giving feedback to employees and… more
- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- …WFM Developer will collaborate with the workstream leads to build the Quality Management, Workforce Management and Reporting systems per the defined designs. ... Additionally, the developer will manage code and component testing, participate in progress stand-up meetings and provide input on build methodology expertise. + Coordinates with content developers and graphics designers to ensure that needs are technically… more
- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- …Tier 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work ... and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure… more
- Lowe's (Mooresville, NC)
- …team members and contributing to groundbreaking solutions. **Your Impact** The Senior Contact Center Business Intelligence Analyst is primarily responsible ... identifying insights for decision-making. The Senior CC Business Intelligence Analyst may also assist other Analysts through knowledge sharing,...large data sets + 2 Years Experience working with Contact Center practices, systems, and tools +… more
- ITG Brands (NC)
- Service Delivery Analyst 2 **Location** North Carolina **City** Greensboro **Role Type** Permanent **WHO WE ARE** ITG Brands is the third-largest tobacco company in ... ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative...JOB SUMMARY Serve as a Tier-2 support point of contact for end user. Works beyond routine nature of… more
- Evolent (Raleigh, NC)
- …for the mission. Stay for the culture. **What You'll Be Doing:** The ** Analyst , Application Support** is a highly motivated person with excellent communication and ... various departments within Evolent. This person will provide high quality operational, technical, and systems support to preserve customer...internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to… more
- Zoom (Raleigh, NC)
- …for the enterprise, and today help people communicate better with products like Zoom Contact Center , Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom ... and schedules. About the Team The Tax Technology Senior Analyst will play a critical role in supporting the...for use in reporting. + Responsible for maintaining data quality and consistency with internal partners through effective reconciliation… more