- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- Evolent (Raleigh, NC)
- … Supervisor , Provider Services to play a pivotal role in leading our contact center team, ensuring the effective and efficient management of operations ... costs. The ideal candidate will bring strong leadership skills, a background in contact center management, and a passion for improving healthcare outcomes.… more
- UNC Health Care (Chapel Hill, NC)
- **Description** This is a 36 hour/week Night Shift position The Clinical Staffing Supervisor is an extension to the staffing office manager and provides clinical ... operations of the Central Resource during the shift. The Clinical Staffing Supervisor is responsible for staffing allocation oversight, rounding on float and flex… more
- Lowe's (Mooresville, NC)
- …them to other service center parties if the issue cannot be resolved within the contact center . **What You Will Do** + Serve as a first point-of- contact ... role is to act as the first point of contact for an employee or manager calling the HR...for an employee or manager calling the HR service center . Answers general questions regarding portal navigation and Total… more
- CenterWell (Salisbury, NC)
- …CenterWell, a Humana company: CenterWell creates experiences that put patients at the center . As the nation's largest provider of senior -focused primary care, ... patient goals and outcomes. + Confer with the RN Supervisor regarding needed changes in the Plan of Treatment....in implementing the nursing plan of care. + Maintain contact with patients, physicians, clinical manager(s), other members of… more
- CenterWell (Kinston, NC)
- …CenterWell, a Humana company: CenterWell creates experiences that put patients at the center . As the nation's largest provider of senior -focused primary care, ... patient goals and outcomes. + Confer with the RN Supervisor regarding needed changes in the Plan of Treatment....in implementing the nursing plan of care. + Maintain contact with patients, physicians, clinical manager(s), other members of… more
- Cardinal Health (Raleigh, NC)
- …on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **TRAINING AND ... + Ability to identify, document and submit Adverse Events during customer contact or via received documentation **_Qualifications_** + High School Diploma, GED or… more
- Cardinal Health (Raleigh, NC)
- …on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **Training and ... Monitoring is responsible for monitoring, analyzing and reviewing customer contact quality. **Responsibilities:** + Conduct quality reviews of Adverse Events… more
- Cardinal Health (Raleigh, NC)
- …on standard work; receives detailed instruction on new assignments * Consults with supervisor or senior peers on complex and unusual problems **TRAINING AND ... * Ability to identify, document and submit Adverse Events during customer contact or via received documentation **Qualifications** * Minimum high school diploma or… more