- Piedmont Airlines (Jacksonville, NC)
- …Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary ... aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70)… more
- American Red Cross (Charlotte, NC)
- …diploma or equivalent required. + Minimum one year of telephone and customer service or telemarketing experience required. + Computer experience, excellent ... customer service and problem-solving skills required. +... alumni with opportunities in the workforce. American Red Cross is proud to be an EONS (https://www.americorps.gov/partner/partnerships/employers-national- service… more
- Ally (Raleigh, NC)
- …a customer -centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly ... **The Opportunity** Lead the design, development, and scaling of a self-hosted AI Agent Platform on AWS. Drive platform architecture, AI agent orchestration,… more
- The Clorox Company (Durham, NC)
- …Lead cross -functional efforts within the company's Supply Chain functions to optimize service to the customer , driving partnerships with the Customer to ... landed cost solutions. + Develop transportation solutions with the Customer to balance cost and service , leveraging...the willingness and vision to act as a change agent **Workplace type:** 3 days in the office, 2… more
- Coinbase (Charlotte, NC)
- …responsible for building the customer experience platforms that streamlines the customer service and compliance processes with innovative services, tools and ... at Coinbase in supporting Coinbase's goals of improving security, customer service , and cost. You will be...doing (ie. job duties):* * Wear multiple hats of Customer Experience, CX Agent Experience and Technology… more
- Anywhere Real Estate (Charlotte, NC)
- …the center of the transaction by anticipating their needs to provide exceptional customer service throughout the transaction process. + Technical- ability to ... with all parties involved in the transaction. + Prioritize service to the agent and all parties...our people-first culture,** which thrives on empowerment, innovation, and cross -company collaboration as we keep moving the world forward,… more
- Camping World (Greenville, NC)
- …and department, including schedule shifts, productivity, and other critical factors affecting service levels and customer experience + Conduct complex root-cause ... of real time plans, ensuring the onsite, remote and cross -functional team(s) is meeting deliverables and deadlines. + Track...team(s) is meeting deliverables and deadlines. + Track all agent movement and attrition + Report on agent… more
- Cayuse Holdings (Raleigh, NC)
- …communication channels (eg, calls, Live Chat, email) and identify trends influencing customer satisfaction, agent productivity, and service efficiencies. + ... intelligence, reporting tools, data analytics, or a similar role, preferably supporting customer support or government service contracts. + Proven experience… more
- Datavant (Raleigh, NC)
- …CCaaS and UCaaS environments to support Datavant's vision of intelligent, self- service -driven customer interactions. You will collaborate across engineering, ... solutions that put AI at the core of the agent and customer experience. **What You Will...enable seamless data flow across systems. + Collaborate with cross -functional teams to deliver omnichannel solutions with a focus… more
- Navient (Raleigh, NC)
- …Implement process changes and automation to enhance agent productivity and customer experience. + Liaise with cross -functional stakeholders (eg, customer ... financial future, including: + **Private student loans** - low rates, people-first service , and flexible payments. + **Student loan refinancing** - break free from… more
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