- GRAIL (Durham, NC)
- … for GRAIL's Customer Service Team. We are seeking a Customer Service Operations Lead to drive the execution of strategic initiatives, optimize ... Lead the development and implementation of new customer service programs, tools, and initiatives from...+ Develop and refine standard operating procedures (SOPs) for customer service operations . + Ensure… more
- US Bank (Charlotte, NC)
- …to deliver a superior customer experience and measurable business impact. You will lead and grow a Product Operations team and prepare the organization to ... analytics (eg, ServiceNow/Jira or equivalent; dashboarding/BI). **Key Responsibilities** As the Product Operations Lead , you will build and scale the operating… more
- GE Aerospace (Wilmington, NC)
- …technical expertise in engine maintenance, and are committed to delivering exceptional customer service while upholding GE Aerospace's values of safety, quality, ... for F110 and J85 engine models. + Minimum of 3 years of experience in Customer Service Management. + US Citizen. + Ability and willingness to obtain and… more
- Kohl's (Gastonia, NC)
- About the Role As Operations Lead you will be an expert in all operational, point of sale and service processes focused on consistent execution. You will ... deliver excellent customer service and operational efficiency. What You'll...with other associates on merchandising incoming product focusing on customer experience All Lead roles at… more
- Capco, a Wipro Company (Charlotte, NC)
- **Marketing Technology and Operations Lead ** \#LI-SG1 **About the team:** Capco Marketing Services is a maturing Capco practice committed to solving our client's ... most difficult challenges related to digital and marketing strategy, operations , transformation, and expansion. Our industry experts work closely with Capco's… more
- Wells Fargo (Charlotte, NC)
- **About this role:** Well Fargo is seeking a highly skilled and forward-thinking Lead Systems Operations Engineer to join our Technology Operations team. ... driving automation, developing APIs, reducing operational toil, and enabling self- service capabilities through cutting-edge technologies including Generative AI and… more
- Siemens (Charlotte, NC)
- … calls as directed during regularly scheduled hours and after hours as needed.Our Lead Service Specialists are the face of Siemens, and your expertise and ... will: ** ** ** + Execute digitalization and standard service operations strategies + Work with multiple...within the customer 's organization and exhibit strong customer service skills + Identify customer… more
- Deloitte (Raleigh, NC)
- …Our multidisciplinary team delivers solutions that empower organizations to optimize sales operations , elevate customer service interactions, and enhance ... Oracle CX Functional Field Service Lead Our Deloitte Sales &... transformation by designing and implementing innovative experiences across customer service , sales, and field service… more
- Honeywell (Charlotte, NC)
- As an Operations Lead here at Honeywell you will be an integral part of our Services Organization. This role will be responsible for overseeing operations in ... **YOU MUST HAVE** : + Minimum of [3] years of experience in operations management, preferably in a service -oriented environment. + Proven experience managing… more
- American Airlines (Charlotte, NC)
- …opportunities to improve processes to drive performance + Communicate procedural changes to Customer Service Managers and other team members + Ensures compliance ... staffing situations to mitigate risks and drive results + Lead and collaborate with Admin and Operations ...as an escalation point + Guide the development of Customer Service Managers + Identify trends and… more