- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- City of Durham (Durham, NC)
- …and processing calls, visitors and correspondence; calendaring; records management; customer service ; mail processing; quality assurance and follow-up. + ... agency committed to reducing crime by providing the best quality service . We work to foster public...customer services issues/inquiries; ensures follow up communication and quality assurance . + Gathers and compiles data;… more
- City of Durham (Durham, NC)
- …and processing calls, visitors and correspondence; calendaring; records management; customer service ; mail processing; quality assurance and follow-up. + ... resolving customer services issues/inquiries; ensures follow up communication and quality assurance . + Gathers and compiles data; extracts information from… more
- TD Bank (Charlotte, NC)
- …that will cascade throughout the organization. **Department Overview** The Compliance Quality Assurance (US) team is responsible for providing independent ... quality assurance of compliance risk through the execution of reviews....the team, supports a positive work environment that promotes service to the business, quality , innovation and… more
- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- TTEC (Concord, NC)
- Your potential has a place here with TTEC's award-winning employment experience. As a Quality Assurance Specialist working onsite in Charlotte, NC, you'll be a ... are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You'll contribute to the success of the … more
- Biomat USA, Inc. (Clayton, NC)
- …**Hours** **: 1st shift Monday - Friday 5:00am - 1:30pm** **Summary:** Quality Assurance Inspectors work with manufacturing operations during the production ... production batches (Production Units - PUs) at the Plasma Logistics Center (PLC). Quality Assurance Inspectors identify and document deviations of both materials… more
- Carrier (Charlotte, NC)
- …. **About this role:** The **Director, Quality Assurance ** owns the execution ... of long-term Quality Assurance strategy and operational direction for Carrier's Commercial HVAC...+ Travel 40% **Preferred Qualifications** + HVAC and software service experience + Factory production quality experience… more
- Cardinal Health (Raleigh, NC)
- …experience, preferred. + Adverse Event reporting experience strongly preferred. + Strong customer service / quality background experience. + Excellent verbal ... industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated. +...prioritization and leadership skills. + High regard for superior quality of service . + Ability to prioritize… more
- CVS Health (Mebane, NC)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...differentiate CVS from competitors **Primary** **Job Duties & Responsibilities:** ** Customer Service ** + Greet each customer… more