- Robert Half Technology (Charlotte, NC)
- Description Overview: Robert Half is proactively recruiting Tier 2 Help Desk Analysts to join our IT talent pipeline. These contract opportunities will ... and escalation experience. Key Responsibilities: + Resolve escalated tickets beyond Tier 1 scope. + Provide support for workstation builds, software installations,… more
- Robert Half Technology (Charlotte, NC)
- Description Overview: Robert Half is proactively building a network of Tier 3 Help Desk Analysts for future contract engagements. These roles require ... Partner with engineers and administrators for root-cause analysis. + Mentor Tier 1/2 staff and contribute to enterprise support documentation. Requirements… more
- Robert Half Technology (Charlotte, NC)
- Description We are proactively recruiting for Tier 2 Help Desk Support Analysts in the IT realm. This level requires deeper troubleshooting and support ... knowledge for escalated issues. Responsibilities: + Handle tickets escalated from Tier 1 + Troubleshoot advanced desktop, application, and system issues + Assist… more
- Robert Half Technology (Charlotte, NC)
- Description Overview: Robert Half is proactively recruiting Tier 1 Help Desk Analysts to join our candidate network for upcoming contract opportunities. ... application access, and device troubleshooting. + Escalate issues to Tier 2 when needed and maintain accurate ticketing records....strong communication skills. Requirements Qualifications: + 0-2 years of help desk or IT support experience. +… more