- MSC Industrial Supply Co. (Davidson, NC)
- …via Automation and AI) **BRIEF POSITION SUMMARY** : The Customer Experience Process and Automation Lead will support the planning, execution and ... prioritize initiatives, set timelines, budgets and KPIs aligned with CX & productivity goals. + - Lead ...automation strategies using tools such as RPA (Robotic Process Automation ), AI-powered chatbots, and workflow … more
- Coinbase (Charlotte, NC)
- …needs with protecting the business. *What you'll be doing (ie. job duties):* * Lead Coinbase's CX risk and payment program as an individual contributor, owning ... roles, with direct hands-on experience driving support strategy. * Proven ability to lead cross-functional programs with product, CX , and XFN stakeholders. *… more
- Coinbase (Charlotte, NC)
- …collaboration, connection, and alignment. Attendance is expected and fully supported. The CX Programs team drives strategy, planning, and execution for the Global ... Coinbase One, to evolve Priority Support into a best-in-class offering and leverage CX to drive member retention and product adoption. *What You'll Do* * Own… more
- MetLife (Cary, NC)
- …Value Proposition: We are looking for a highly skilled and proactive Lead Infrastructure Engineer to join our Contact Center Infrastructure Engineering team. This ... for the architecture, deployment, and ongoing support of our Genesys Cloud CX platform, ensuring it meets business requirements for performance, scalability, and… more
- Coinbase (Charlotte, NC)
- …* Build a secure and scalable architecture to allow the onboarding of multiple CX automation vendors and their orchestration (among vendors and internal, custom ... fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is responsible for… more
- Coinbase (Charlotte, NC)
- …friction before it impacts our users. We partner closely with Product, Engineering, CX Operations, and Automation teams to build systems that predict and ... Data Science is an integral component of Coinbase's product and decision making process : we work in partnership with Product, Engineering and Design to influence the… more
- Verint Systems, Inc. (Raleigh, NC)
- …customers & partners. . **Principal Duties and Essential Responsibilities:** + Operate as the lead technical SME selling CX automation solutions to C-suite ... ( CX ) and increase workforce productivity by delivering CX Automation . We hire innovators with the...in articulating, differentiating, and positioning Verint DaVinci AI. + Lead Product, Sales, Solutions, and Services team to ensure… more
- Coinbase (Charlotte, NC)
- …and increase automation rates. * Partner with design, engineering, and CX to deliver seamless, user-friendly support experiences that scale globally. * Develop ... is expected and fully supported. We're looking for a Group Product Manager to lead our Customer Engagement & Experience (CEE) product team, which is responsible for… more
- Verint Systems, Inc. (Raleigh, NC)
- …elevate Customer Experience ( CX ) and increase workforce productivity by delivering CX Automation . We hire innovators with the passion, creativity, and drive ... alignment with PMO standards, change management, and operational excellence. + Drive automation through Robotic Process Automation (RPA) and identify… more
- IBM (Charlotte, NC)
- …**Your role and responsibilities** * Oracle Cloud Implementation & Optimization: Lead the deployment, integration, and optimization of Oracle Cloud solutions (eg, ... Oracle ERP, Oracle CX , Oracle SCM) for CPG clients, ensuring alignment with...the unique needs of CPG companies, including advanced analytics, automation , and customer insights. * Cross-Functional Collaboration: Work closely… more