• Senior Contact Center…

    US Bank (Charlotte, NC)
    …in Elavon and MPS (Merchant Payment Services). Responsible for driving operational platform management across enterprise contact center voice engagement ... compliance. Key responsibilities include: Responsibilities: * Own and manage enterprise contact center voice engagement platforms, including AWS and… more
    US Bank (10/23/25)
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  • Senior Contact Center…

    MetLife (Cary, NC)
    …a highly skilled and proactive Senior Infrastructure Engineer to join our Contact Center Infrastructure Engineering team. This role is critical to the ... success of our contact center operations, enabling seamless customer interactions...deployment, and ongoing support of our Genesys Cloud CX platform , ensuring it meets business requirements for performance, scalability,… more
    MetLife (10/26/25)
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  • Senior Project Manager - Contact…

    Datavant (Raleigh, NC)
    …seeking a ** Senior Project Manager** to lead initiatives at the intersection of Contact Center transformation and AI automation. This role will serve as the ... Datavant is a data platform company and the world's leader in health...strong project management expertise with a deep understanding of contact center operations, AI-driven solutions, and enterprise… more
    Datavant (10/24/25)
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  • Senior Staff Product Designer…

    Coinbase (Charlotte, NC)
    …that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're ... is expected and fully supported. * The Role* The Platform Design and Research team at Coinbase plays a...freedom for the world. This team is at the center of execution for products across the entirety of… more
    Coinbase (09/19/25)
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  • Platform Consultant Fed/SLED

    Verint Systems, Inc. (Raleigh, NC)
    …is positioned in the customer accounts as the " platform of choice" for their contact center . + Present In-depth Verint's Engagement Data Hub to senior IT ... as an executive evangelist of the Verint Open CCaaS platform . This senior role combines technology and...Data Science. + 10+ years of in-depth experience with contact center operations - either in a… more
    Verint Systems, Inc. (09/25/25)
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  • Assistant Contact Center Engineer

    MetLife (Cary, NC)
    Role Value Proposition: Join our Contact Center Infrastructure Engineering team as an Assistant Infrastructure Engineer. This is a great opportunity for recent ... Technology, or related field (or equivalent coursework/experience). * Familiarity with contact center technologies (VoIP, IVR, omnichannel routing) is a… more
    MetLife (10/26/25)
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  • Senior Product Owner - Brokerage Technology…

    Humana (Raleigh, NC)
    …call tracking workflows. + Technical understanding of APIs and cloud-based contact center architecture. **Additional Information** **Social Security Task:** ... does. Our Brokerage Technology team is looking for a Senior Product Owner to join us in transforming the...the product vision and roadmap for the Medicare call center telephony platform . + Serve as the… more
    Humana (10/26/25)
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  • Senior Vice President, Financial Planning…

    Sprinklr (NC)
    …- spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, ... Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at… more
    Sprinklr (10/22/25)
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  • Senior CCaaS/UCaaS Engineer

    Datavant (Raleigh, NC)
    …are seeking a Senior Telecom CCaaS Engineer with deep expertise in cloud contact center platforms and a passion for AI-driven automation. In this role, you ... Datavant is a data platform company and the world's leader in health...the integration of AI-powered automation and agentic workflows into contact center platforms. + Lead development and… more
    Datavant (10/24/25)
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  • Senior Manager - GTM FP&A

    Sprinklr (NC)
    …- spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, ... Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering...business decision making. Our team is seeking an experienced Senior Manager of GTM FP&A to be the finance… more
    Sprinklr (09/24/25)
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