- Microsoft Corporation (Charlotte, NC)
- …and escalation management experience Proficient in C-level stakeholder management Support Escalation Management IC4 - The typical base pay ... various internal and external teams to resolve customer issues. Mentors others the on Support Escalation Management team. Acts as a key member of projects to… more
- Oracle (Raleigh, NC)
- …and best practice commissioning). + Internal maintenance teams (for ongoing technical support , upgrades, system health, and escalation procedures). + Physical ... groups. **Responsibilities** _Product & Program Ownership_ + Own the lifecycle management , standards, and feature evolution for all Wireless Intrusion Detection… more
- Oracle (Raleigh, NC)
- …TPM's primary focus is to ensure robust, scalable, and efficient hardware management for badging and visitor operations that support secure, high-availability ... - Hardware Delivery to oversee the delivery, configuration, deployment, and lifecycle management of self-service badging kiosks, printers, and visitor management … more
- Oracle (Raleigh, NC)
- …budget management , program proposals, and ROI tracking in collaboration with partners. + Escalation & Issue Management : Serve as a point of escalation ... is seeking a dynamic and strategic Principal Product/Partner Marketing Manager ( IC4 ) to drive co-marketing initiatives and deepen our relationships with leading… more
- Oracle (Raleigh, NC)
- …in operational support rotations as primary and secondary. + Provide break-fix support for events. Serve as the escalation point for event remediation. Lead ... BGP, OSPF, MPLS) + Experience developing network automation or device management solutions + Excellent communication and organizational skills, thriving in… more
- Oracle (Raleigh, NC)
- …Ensure operational teams have the tools and knowledge necessary for timely support response, system troubleshooting, and escalation . _Governance & Compliance_ + ... (TPM) - Application Design who will lead the lifecycle management of physical access control and Physical Identity &...the generation, review, and publication of system documentation to support internal and external audits of physical access and… more
- Oracle (Raleigh, NC)
- …and engineering teams during high-severity incidents to ensure seamless hand-offs and escalation management . + Maintain on-call availability as scheduled to ... Collaborate with cross-functional teams in operations, security, product, and support to resolve complex technical challenges and drive continuous improvement.… more
- Oracle (Raleigh, NC)
- …Manage technical/vendor relationships, oversee SLAs and contract performance, and coordinate support escalation and lifecycle services. + Lead training, ... efficiently support evolving business growth, regulatory requirements, and risk management obligations. With authority over the end-to-end AACS roadmap, you will… more
- Oracle (Raleigh, NC)
- …and not be hindered by ambiguity or conflicting priorities. + Workflow management : Anticipate bottlenecks, provide escalation management , anticipate and ... the Oracle Cloud Infrastructure (OCI) organization. Career Level - IC4 **This team is targeting candidates in the US...propositions, and messaging for our cloud products. + Go-to-Market Support : Collaborate with product management , sales, and… more
- Oracle (Raleigh, NC)
- …+ Architect system demands and requirements into technical solutions ** Support & Escalation ** + Provide escalation support for network incidents and ... ability to pass a federal background check (SF-85) **Responsibilities** **Infrastructure Management ** + Design, configure, and manage firewall infrastructure to … more