- EY (Raleigh, NC)
- …working world. Position Overview: We are seeking an experienced Associate Director to lead our Telephony Services team, consisting of Product Managers, ... SLA Performance Monitoring: Establish and monitor SLAs for telephony services , ensuring high levels of service availability and performance. Implement… more
- Concentrix (Raleigh, NC)
- …operations, routing strategies, and multi-channel engagement using Microsoft's Customer Service and Omnichannel capabilities. Responsibilities Lead workshops ... Home (https://jobs.concentrix.com/) "Job Details Dynamics 365 Customer Service & Omnichannel Consultant Information Technology Other Location United States Of… more
- Insight Global (Cary, NC)
- …Description A client of Insight Global is looking for a Product Owner who will lead the strategy and delivery of IVR and IVA solutions within their global contact ... The ideal candidate will have deep knowledge of IVR and telephony technologies-including dialogue design tools, chatbots, text-to-speech, speech recognition, and… more
- Humana (Raleigh, NC)
- …and in the development and implementation of IT integration plans. The Lead , M&A IT Integration drives end-to-end technology integration activities for acquired ... risks, and enables seamless operational adoption across network, endpoints, telephony , clinical applications (eg, Athena), analytics, and cybersecurity while… more
- Sprinklr (NC)
- …identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services , genetic information, or any other ... We are looking for a **Principal VOIP Engineer** to lead the architecture and technical direction of our next-...Qualified?** + 12+ years of hands-on experience in the ** Telephony / VoIP / CPaaS** domain + Strong knowledge… more
- Truist (Raleigh, NC)
- …to request, track and advise during the procurement process for all data and telephony services . 3. Provide technical assistance to other IT associates for ... States of America) **Please review the following job description:** Service Delivery of Voice/VoIP/Mobility Telecom services from...Order placement and management of all aspects of the service delivery cycle. Lead and manage medium… more
- Concentrix (Raleigh, NC)
- …transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and ... core to our vision of develop, build and run the future of Integrated Services . Our game-changers around the world have devoted their careers to ensuring every… more
- Concentrix (Raleigh, NC)
- …operations, routing strategies, and multi-channel engagement using Microsoft's Customer Service and Omnichannel capabilities. **Responsibilities** + Lead ... Home (https://jobs.concentrix.com/) "Job Details **Dynamics 365 Customer Service & Omnichannel Consultant** Information Technology Other Location United States Of… more
- CRC Insurance Services, Inc. (Charlotte, NC)
- …contact center solutions using Amazon Connect, Lambda, Lex, S3, and other AWS services . 2. Develop and maintain custom contact flows, IVR systems, and routing ... handling using IAM roles, encryption, and compliance best practices. 8. Lead and participate in the development, testing, implementation, maintenance, and support… more
- Celestica (Charlotte, NC)
- …include troubleshooting problems as reported by users, supporting Web access and telephony services , and the acquisition, replacement and decommissioning of ... related equipment, software and services . **Detailed Description** Performs tasks such as, but not...customers and departmental staff on network issues + Perform service monitoring and reporting, with a focus on risk… more
