- TEKsystems (Charlotte, NC)
- Project Overview: The Family Tech Support Customer Service Representative (CSR) is a member of the Family Tech support Contact Center. The CSR is responsible for ... with logins, website issues, and navigating their platforms. The Associate Customer Service Representative takes inbound calls, LiveChat, and/or emails from Family,… more
- TEKsystems (Raleigh, NC)
- Job Summary: As a Tier 1 Customer Support Representative, you will be the first point of contact for families seeking technical assistance. You'll ... tools. Required Skills & Experience: * Proven experience in customer service or technical support roles. *...* Proven experience in customer service or technical support roles. * Strong troubleshooting skills across Windows… more
- SKC Communication Products LLC (NC)
- …Requirements Capable of lifting to shoulder height 50-70 lbs. Travel 0-20% Education College/ Technical degree preferred Experience Tier 1 0-2 years Preferred ... MAJOR RESPONSIBILITIES AND DUTIES 1 . Provide Post-Sales Technical support for...support for videoconferencing and integration clients 2. Provide excellent customer service and build customer relationships 3.… more
- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- …understanding of customer Service Level Agreements. + Develops and maintains technical skills and understanding of supported clients with the Service Desk to ... ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the...promptly at designated work hours. + Receives and logs customer problem/request/issues and ensures proper documentation as it relates… more
- SKC Communication Products LLC (NC)
- …of a man-lift up to 40' will also be required. Travel 75-90% QUALIFICATIONS Education College/ Technical degree preferred Experience Level 1 0 + years Level 2 2 + ... Provide feedback to facilitate improvements to the installation process and tier progression of technicians. INFOCOMM CTS-I certification or ability to possess… more
- Mass Markets (NC)
- …team and customers Preferred (Not Required) + One ( 1 ) year of experience in customer service or Tier II, technical support + CompTIA IT certification ... ourselves as a trusted partner in the industry. This position is a technical support role, troubleshooting VoIP Phones, Data Gateways, and High-Definition (HD) Video… more
- Rubrik (Morrisville, NC)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... Support Team serves as the backbone of our customer 's data security strategy. Their technical prowess,...required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions… more
- Fujifilm (Raleigh, NC)
- **Position Overview** The Senior Technical Support Engineer, MI - I ( Tier 1 ) provides highly visible remote technical support across our product lines ... with peers and other team members when working on more complex technical issues. + Effectively documents cases throughout the process of troubleshooting the… more
- Insight Global (Davidson, NC)
- …. Skills and Requirements Minimum of 1 -2 years experience in a tier 1 technical support position providing break/fix and desktop support ... support for critical issues. * Ensures internal and external customer satisfaction at all times. * Identifies and implements...team is ready to offer second and third level technical support. * Consults with MSC departments, associates, and… more
- Conduent (NC)
- …day. **Remote - Call Center Customer Service Representative** **Medicaid Member Support - Tier 1 ** **For The State of Iowa** **You Need to Reside in the ... Friday 8:00 AM to 5:00 PM **Join the Conduent Customer Service Team** Come join us and grow with...apply for the program over the telephone. + Maintain technical and program policy proficiency in the Iowa Family… more
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