- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- …. + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,… more
- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- The Tier 2 Technical Support Operations...research, resolution (via SOP) or escalations of tickets to Tier 3 . + Analysis of ticket types and ... the application, and deal with day-to-day administration and ongoing technical support . + Partner with the National.... + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering… more
- Applied Research Associates, Inc. (Raleigh, NC)
- …troubleshooting, customer service, and communication skills + Interest in growing into Tier 2 or Tier 3 IT support roles If this is the perfect job for ... risk assessment based on SEAD- 3 reporting requirements ** Tier 1 Cloud Support Position Preferences:** +...United States and Canada provide a broad range of technical expertise in defense technologies, civil technologies, computer software… more
- Nightwing (Morrisville, NC)
- …advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our ... space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software… more
- US Bank (Charlotte, NC)
- …troubleshooting support to merchants by responding to inquiries regarding the technical support of Merchant Credit Card processing devices as well as ... better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways,...12:00 PM - 8:30 PM MST, Sunday - Thursday 3 :00 PM - 1:30 AM MST, Friday - Monday… more
- Oracle (Raleigh, NC)
- …analysis of complex mechanical issues impacting data center operations. Provide tier 3 support and technical escalation as required. + **Load ... and environmental conditions for current and planned IT loads. + **Project Support :** Collaborate with engineering and project teams to develop, review, and… more
- Oracle (Raleigh, NC)
- …to product support strategy and model. Provide expert-level troubleshooting and technical support for Oracle's Big Data Service (BDS), OAC, DFS, DIS, ... **Job Description** As a member of the Support organization, your focus is to deliver post-sales...an advocate for customer needs. This involves resolving post-sales non- technical customer inquiries via phone and electronic means, as… more
- Optiv (Charlotte, NC)
- …prioritizing effectively. * Currently holds and maintains a CCIE Security and at least one other Tier 2 or Tier 3 certification in the network and edge ... The Technical Manager for Network and Edge Security is...technical expert with Practice Managers, Marketing, and Sales support organizations to develop new go-to-market solutions. * Lead… more
- Capital One (Raleigh, NC)
- …used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please ... Senior Manager, Technical Program Manager- Capital One Software (Remote) Ever...these same needs going forward. We are seeking top tier talent to join our pioneering team and propel… more
- Verint Systems, Inc. (Raleigh, NC)
- …integrations. + Manage the technical escalation process through the Verint FSS customer support team, tier 3 , and product house escalation teams, and ... www.verint.com. **Overview of Job Function:** The Fraud Security Solutions (FSS) Sr. Technical Consultant is a role that requires working in close partnership with… more